Thanks for posting this! We’re seeing the same results in our tests and from looking at the data. The right things are happening, just not visibly, unfortunately.
Also, the “new” tags on cards are broken right now; that’s why the card didn’t show. It’s on our “fix quickly” list.
Thanks for the reply. Please do fix this. I have been seeing some rewards show up, but it's confusing and it makes it more difficult to monitor progress and confirm it is still being made.
Oh trust me, this is one of our top things to fix. We’re very aware of how annoying and frustrating it is.
Are you guys aware of the store error bugs that happened to some people on launch day? I bought both preorders but when launch came around only my Kasmina preorder came through (and with a delay), Onyx bundle is still missing, and I'm missing the Silverquill tome + sleeve from the first stage of the paid mastery pass.
I also tried to purchase the Strixhaven stickers on day one with gold, but i got a store error and my gold wasn't deducted, I didnt get the stickers, and the sticker pack disappeared from the store. Is there any chance that the coming patch will resolve these issues?
Yes, we’re aware and actively going through the data to fix issues like this. We fixed up several cases on Friday, and will be fixing all of them soon. You should get your missing pre-order items early next week. This will likely happen silently (no award presentation), but we will get everyone fixed.
Thanks for the updates. I'm missing some of the same things as the above poster, as well as the 3 packs from PLAYSTRIXHAVEN code. Will the fix your referencing resolve the missing packs as well?
Yes, it will fix All The Things.
So I checked today and it seems like I've gotten all of the stuff from my preorder bundles, but the sticker set I tried to purchase is still missing from both my profile tab and the store. The gold is still in my account as well (I've been holding off making any more purchases to prevent complicating the issue.) Is this something I can expect to be resolved by the end of the week as per the state of the game, or will I need to contact customer support for this?
I've heard people have difficulty with the customer support validation e-mails, so if I have to I'd rather e-mail them directly, but I wanted to verify the direct support e-mail that you can reach a legit MTGA customer rep at if it comes to that. If you could let me know if this is something that will work itself out and how to safely contact someone about it if it doesn't, I would really appreciate it!
The issue around not being able to see the sticker bundle after a failed purchase is the one thing here we're still working to solve. We'll be granting those stickers to your account (and you'll keep your gold). No need to contact CS. Should happen sometime tonight.
Glad you're seeing everything else back where it should be, and sorry for the inconvenience here.
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