@Kearnsypoo @JMxfia Did you claim it from the website? It's a two step process.
if you are still having issues can you contact WB Player Support?
https://go.wbgames.com/WBHelp
We've rolled out Multi-path traffic acceleration out to more players in North America and South America. As a reminder if you are running 3rd party routing (exitlag, etc.) please either turn off or go to MVS settings and disable Network Next).
#Multiversus
Initial tests for Multi-Path routing acceleration has been really positive! For the time-being, we are disabling the acceleration as we work to bring it back at larger scale. We hope to bring back acceleration shortly.
#MultiVersus