New World Dev Tracker

Anu experienced a server crash earlier, and is currently back up - it is not part of the planned downtime for tonight.

Greetings Adventurers,

We will be holding downtime 2021-11-22T05:15:00Z (in your local timezone) in certain worlds in EU-Central to address the time skews that the worlds have been experiencing with a new fix.

Downtime is expected to be approximately 2 hours long (~120 minutes). We will be watching these worlds closely to ensure that the changes address the issue as expected.

Please see below for the list of worlds:

Unfortunately you’ve added a compounding variable with the name change. The only thing a company needs to do is have the last person leave, and when that happens there is a backend change that allows you to reuse the name on a different server. By changing the name before the last person left, you effectively allowed the newest name to be reusable, and locked out the name you wanted.

I’ve asked the team that works on the naming service to look into this for you, but it may take a while before your preferred company name becomes available.

Glad the restart worked. We have a ticket written up for this. Happy crafting.

Two worlds is good enough to dive into this. Thanks all.

Yes, this is on our radar and in our top issues to fix list. Thanks for the reports everyone. As far as a private way to communicate on exploits, you can DM the devs or community managers for now. Our community managers are looking into other reporting mechanisms that aren’t so public. Stay tuned.

I’ll ask them to check the drop rate. I know that they do drop, have had confirmation of that. But will look into the data to see what’s happening.

Are you all on different worlds? If so, drop the world name in the comments. That will help us drill into the data quicker.

Hey New World family,

We had to revert the changes we made to those US West worlds (this is why downtime took an extra 60 minutes) as the desync (aka time skew) issue was still present. These worlds are back up, and we will continue to work on a resolution.

Additionally, you likely noticed that worlds across all regions are being set into maintenance with little or no notice.

Some of these maintenance periods are due to crashes (no in game warning appears ahead of these), and our system will automatically assign maintenance while the server reboots. Others are set manually due to the desync issue. The latter worlds will see an in game warning message, and after maintenance, their world persistence rolled back to before the desync occurred. Neither scenario should impact your character data at all.

I know it’s rough, and I’m sorry. We are working to get the desync, the performance concerns, as well as the other bugs you’ve been reporting, resolved as fast...

Also, I forgot to say - sorry about this. It’s corrected now but I’m sorry it was so disruptive.

No problem. It seems often mistaken elsewhere, so I wanted to clarify.

No, it’s not. We don’t ban automatically on reports (this has been said before, but repeating for emphasis).

Hi -

I’m releasing your ban. There were many people who reported you (with your gold seller line), so it seems you’re very popular on your server. With your explanation there is enough context to say you weren’t actually trying to sell - although many people on your server apparently thought you were. This was not an automatic ban.

how about now?

The devs are actively working on the issue, so we can’t respond to every forum post on it.

When did the skew happen? Was it rolled back? Looks like it’s been up for a bit now, but we will continue to keep an eye on it and all the other worlds.

This sucks. I know. I can’t speak to any make goods unfortunately, but I can tell you that we have been working nonstop to get the root issue resolved. We believe we have a fix, which is going through some testing overnight, and then we are deploying it to some worlds in US West to make sure it’s a significant improvement.

It’s going to take some time, but the time this fix spends in US West is critical before we take it worldwide.

Messaging should be gone now.

Thanks for the tag. Sharing this with the hacker team.

Phlegethon should be up now. Apologies for the extended downtime.

Greetings Adventurers,

We will be holding downtime 2021-11-21T18:00:00Z (in your local timezone) in certain worlds in US-West to address the time skews that the worlds have been experiencing.

Downtime is expected to be approximately 2 hours long (~120 minutes). We will be watching these worlds closely to ensure that the changes address the issue as expected.

Please see below for the list of worlds:

• Camelot
• Kshira Sagara
• Linnunrata
• Mulitefao
• Ptolemais
• Tarshish
• Tayopa
• Celadon
• Neno Kuni
• Uku Pacha
• Phlegethon
• Killaraus
• Ophir
• El Dorado
• Nidavellir
• Vourukasha
• Iardanes
• Ashok Vatika
• Satanazes
• Diranda
• Lintukoto
• Pohjola
• Mimisbrunnr
• Ortygia
• Parima

We will update you when we are ready to deploy ...

Thanks for the report, I have asked the team to roll back your server. Apologies for the inconvenience.