New World Dev Tracker

I am not able to do that, no. Only Customer Support and Moderation have those tools.

While I usually don’t respond to posts that are off topic for the thread, this is something we are very concerned about - it sucks big time - I do want your buddy to know that we have a fix coming in soon for everyone left in the Immobilized state. It needs final validation testing but we are super close.

I highly encourage all of you to join the US East or EU Central PTR worlds to help us test world merges before we bring them live. More details included in this chonky dev blog update:

Hey Adventurers,

Thank you so much for your feedback since we posted the first Update on Current Issues Dev Blog. We appreciate everyone’s interest into our communication and where we’re going with New World and we want to continue being transparent and communicative on how we plan to reach our goals and address outstanding issues.

Server Transfers

Our top priority with server transfers is to address the edge cases that have blocked players from using their free transfer token.

While the vast majority of players were able to transfer servers without issue, there is a population of players who have been unable to use their transfer token due to ‘ghost contracts’ at the trading post. These edge cases require manual investigation and intervention.

To those players who are waiting to use their tokens until these contracts are resolved, a recent service change should have unblocked those with invisible open contracts. There is an outstanding...

I was actually quoting the beginning of when the thread was taken by a cs agent, so the other conversation could be checked out from the top

We will be sure to forward your list to the moderation and support leads.

All " [Login Blocked: Suspicious Software or Corrupted Install Detected]" are also folks who received bans for cheating.

If your account has been suspended or banned please us the appeal process. If your appeal is denied we are not able to help you resolve that.

To be clear, no Community Team member is a part of the Support or Moderation team.

Yes, you can have your account information provided to you directly through the appeal process, but not publicly on the forums.

If you have had your account suspended or banned please use the appeal process. We do not resolve moderation decisions on the forums.

Greetings Adventurers,

Thank you to everyone who has been testing the PTR and providing feedback either through the forums or in-game! We’ve already noted some bugs and feedback we want to address in our upcoming release and are keeping our eyes opened for your continued help!

We have heard asks for weapon balance notes, weapon feedback threads, as well as server merges and we are happy to provide them to you!

We have posted the Weapon Balance Notes for the PTR here as well as created Focus Feedback threads for each weapon.

We will also be merging servers on Monday so if you are interested in helping us test these out, please make sure to hop on over the weekend! We will only be merging servers in US-East and EU-Central.

Below, you’ll find links t...

We cannot provide updates on ban appeals in the forums.
We also will not provide updates on other players accounts.

We all agree there are botter, cheaters, and gold spammers happening in game. We all agree we want to see those folks identified and removed. We are cracking down on botters, gold spammers, and cheaters. You should expect to see groups of players contesting bans and asserting their innocence.

It is possible folks will receive a ban in error and they should appeal those bans using the appeal process. We will not address individual bans on the forums.

Sorry, a slight misunderstanding. Let me be clearer.

I am unsure what the best path forward would be, I recommend contacting Steam about your account being stolen and creating a NEW WORLD (AGS) support ticket to see if they can help with account changes made during that time.

Greetings Adventurers,

The team is looking to collect feedback on the Server Merge. We will only be merging servers in US-East and EU-Central. Please find the original announcement here: PTR: World Merges

Please use the following template for your response:

• Did your characters make it through alright? All character data — including your home — should be left untouched. You should simply find yourself in a new but familiar world with everything in tact (even if you just found yourself with new neighb...

Greetings Adventurers,

We are rebooting Morrow to fix an issue with missing AI in Myrkgard. The restart should take approximately 15 minutes, starting at 2021-11-12T22:10:00Z.

Thank you for your patience and understanding!

Greetings Adventurers,

We will be performing a test of our world merging technology on the Public Test Realm (PTR) on Monday, November 15th. Please keep in mind that the PTR is fully a test environment, and plans such as these merges are subject to change. If this plan does require adjustment, we will let you know ahead of time.

The following worlds will be merged:

• “EU PTR 1” will be merged into “EU PTR EU 2”
• “US East PTR 1” will be merged into “US East PTR 2“

Downtime will start at 2021-11-15T21:00:00Z and will last for an estimated 2 hours.

When downtime is complete, all characters and their associated data will have permanently relocated into the destination world. For instance, if you had characters on EU PTR 1 (source world) when downtime began, your characters and the data will be on PTR EU 2 (destination world) coming out of downtime. Data transfer includes inventory, skills, cu...

It is wise to let Steam know if you experience issues with your account being stolen so they have it on file should other issues arise.

I am unsure what the best path forward would be, I recommend contacting Steam about your account being stolen and creating a support ticket to see if they can help with account changes made during that time.