Original Post — Direct link
over 1 year ago - /u/JagexLyon - Direct link

Originally posted by prince_disney

Tried to set up Authenticator on a new account yesterday, but the QR code was just a blank white square the whole time and obv couldn’t scan. Can’t make this shit up lol

Hey apologies about this. It turns out it was a problem with our cookie consent manager and your cookie choices.

We've just tested and launched a fix after seeing your comment so if you give it another go it should now work as expected. If you notice anything else please report it and we'll get it prioritised and fixed.

As I'm sure you're aware, if for some reason this does break again you can click 'Can't scan code?' and enter the secret presented there in your chosen Authenticator app to proceed.