Original Post — Direct link

I need some serious help. My best friend, Mr_Mackie has his account compromised, and it has been banned. It's border line impossible to prove, outside of his account in general. His account has held membership since 2007. He's still paying the original $4.99 a month, if that gives you any idea of how long he's been with Jagex. He's never once been banned for anything, he's never been muted, punished, or even toxic to a player in game. He's the image of a Pmod, but has no chances of appealing. Someone at Jagex has to look into his ban. If his account did what it was banned for, it was because it was compromised.

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almost 5 years ago - /u/Jagex_Weath - Direct link

Although it says that it can't be appealed on the offences page, the ban actually can be appealed through this page https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

I believe that there's a request in with the web team to get the offences page updated to be more clear about this.

almost 5 years ago - /u/Jagex_Weath - Direct link

Originally posted by thisguyhasaname

Why would a ban that is appeable say it isn’t? Not flaming just curious as to if there’s a reason for it or if it’s just the site being messed up

It's because the ban isn't appealable through the old offence appeal system. This new route for appealing the ban was added more recently and the old page hasn't been updated to reflect it