Original Post — Direct link
over 2 years ago - /u/JagexAyiza - Direct link

UPDATE: We've identified that the rollback will only be required for main game progress, setting players back to just before the update.

The Hiscores for Leagues will be reset, but all progress made on a Leagues world will be available when the game is back online.

Once you've logged in and out of the League, your progress will update on the Hiscores.

REALLY REALLY sorry for the inconvenience here folks :(

EDIT @ 15:17 GMT

Internal testing has begun on the restored save profiles following our rollback.

Once we're happy that everything is good, we'll be able to relaunch the worlds!

We'll share an ETA as soon as we're able to.

Thank you so much for your patience so far!

EDIT @ 15:40 GMT

We have some good news to share!

Significant progress has been made on our internal testing, allowing us to bring the worlds up earlier than expected!

We are aiming for the worlds to start appearing back online at 16:00 GMT, approximately 20 minutes from now.

EDIT @ 16:05 GMT

We're back up and running :) Happy 'scaping all and genuinely mean this when I say thank you so much for your patience with us while we were fixing it!

over 2 years ago - /u/JagexAyiza - Direct link

Originally posted by dont_trip_

Well that's a relief. I imagine Jagex HQ is on fire atm with people running around in all directions

It's rather stressful to say the least, but we're sorting it and that's all that matters really! I'm very glad we have the ability to do rollbacks and solve the issues.

over 2 years ago - /u/JagexAyiza - Direct link

Originally posted by Dndfixplz

Any ETA on how long the rollback?

It's going to be a few hours, I can't give an exact ETA though at the moment, sorry. We'll update the main issues thread and newspost once we know more.

over 2 years ago - /u/JagexAyiza - Direct link

Originally posted by ProjectInvisible

Hi Ayiza, know things must be stressful atm but do yous have an eta for when game will be back online? Cheers

It's likely to be a few hours - we'll share more as soon as we're able to!

over 2 years ago - /u/JagexAyiza - Direct link

Originally posted by FutureGynecologist

Good thing yall delayed it so no game breaking bugs :-)

I understand it's frustrating, especially after the delay.

Unfortunately, a misconfigured set of worlds executed the League code on the wrong saved game profiles and that isn't something QA has any means of catching in advance at the moment.

over 2 years ago - /u/JagexAyiza - Direct link

Originally posted by Nitram-xD

Will this make it so you start giving more servers for stuff like this dmm etc finally? It seem to be a problem every time. Also thanks for telling us what's going on etc. 👍

Well we were adding more servers which is what caused the issue, but yeah, we do have a bigger pool of them available now for similar events such as DMM.