Edit: Thank you Mod_stevew for clearing things up! It seems that drunkscaping on mobile has its consequences... Well back to the Inferno we go!
I recently got my first Infernal Cape and a week later logged into my account missing a cape. After a quick search I figured Jagex had removed it suspecting the cape wasn't acquired by me.
I filed a customer support ticket regarding my lost infernal max cape and as a result got told that Jagex isn't able to return/remove items due to technical limitations with the game, which clearly isn't true as I've seen and heard of similiar cases.
The least you can do is upvote for visibility and hope for JMod Smackdown.External link →