Clearly we got things wrong here, no excuses, when that happens we should admit it and try to stop it happening again, so that's what we'll do.
If that’s the case then will you look into my ban from 2007 which was falsely applied by an automated system, and has had the appeal denied ever since? I would appreciate it very much.
I’m sure you can agree your automated systems 14 years ago were not 100% foolproof, yet since the offence is “account hijacking”, your team has refused to even look at it.
FWIW: no account hijacking took place whatsoever.
I will donate £50 to a charity of your choice if you actually look into it and it turns out I’m lying.
RSN is “Daftndopy”. Cheers. I don’t know what info your system would’ve logged so if you need context of what actually happened please do PM me.