Hey u/baneplane69
Mod Melora here to help!
I understand that getting requests denied is frustrating, but it's an important part of our security process to prevent hijackers from accessing an account in this way.
If you're still having issues after following the advice provided in the 'denied' email, could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.
... Read moreI can see this has already been taken care of for you :)
We do sometimes see players lose access to their emails when they set them up this way, but if you keep on top of account management, and fire off the odd email from the account to another account, you should be fine.
Things to consider are:
- Your Jagex account is only as secure as your email is. As there is no manual recovery method for Jagex accounts, if you lose access to your email, you may lose total access to your Jagex account. Therefore, I'd recommend having 2FA set up on your email, as well as your Jagex account.
- You need access to your email to access your Jagex account. Brand new emails set up purely for the purpose of your Jagex account are great from a security point of view, however it's worth ...
Read moreNow that we've acknowledge Blue Moon Armor exists can we please, please lower its weight?
A magical tank top should not weigh more than a Torva Platebody and that's a hill I'm willing to die on.
Team's already aware of this feedback, I'm not sure where they're at with it but will ask again to see if changes are on the books.
Mystic/Enchantedall 20 defence robes are now completely useless and worse than 1 def Elder chaos robes.feels a shame to include elder chaos, infinity, bloodbark etc and leave out one of the most iconic oldschool armour sets
We spoke about Mystic a little as part of it but given that it's purchaseable from shops for many accounts, felt it might make progression more impactful to have the stuff granting Magic Damage not be so 'deterministic'.
EDIT: That being said, we could for sure throw Enchanted into the mix!
Thanks for the response! My RSN is Purple Ashy.
The whole reason this started is because I lost access to my email in the Google account purges due to inactivity. In my most recent appeals, I copy and pasted exact times and transaction IDs of various payments I made for membership. I also logged in from various states when I played, but couldn’t list them all due to the character limit (moving for uni, grad school, visiting friends in other states). Had a bunch of credit card info, Amazon digital order numbers, iOS purchases, Paypal info and it still didn’t work :(
Hey, I've reviewed the info you've provided and sent over an email :)
Hey there!
When you upgrade to a Jagex account all of your 'core' emails (account security etc.) convert to your Jagex account email, but marketing information remains with the registered email of your individual characters.
You should be able to change this via your communications preferences, but will need to have access to the currently registered email to do so.
If you're running into trouble, could you please drop us a message her...
Read moreHey!
There isn't anything on our end that means there's a delay in responses, but there may be something else that is causing an issue.
I understand that getting requests denied is frustrating, but it's an important part of our security process to prevent hijackers from accessing an account in this way.
I can see you've been trying to recover this particular account for awhile now, could you let me know the RSN so I can look into this for you?
Thank you so much for getting back to me! It just got unlocked from yesterdays request, but very happy a mod took the time to reach out to me for support regardless! That means more to me than you know!
Anytime! See you back in Gielinor :)
Hey u/xCharith
Sorry to hear you're having trouble recovering the account. We have stringent requirements for recovering accounts, but I understand it's really frustrating to get appeals denied.
Could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.
It's worth noting that one of the primary reasons an account gets locked is if suspicious activity has been detect...
Read moreHey, Jagex Support here!
Without looking at your account, I can't say for certain what is happening here, but if your account has not yet been upgraded to a Jagex Account and you're recovering through the legacy recovery system, you do not need access to the registered email to do so.
In order to unlock your account:
1. Head to this page
Enter your login
Click the 'RECOVER' button
You will see an on-screen message that's headed 'CHECK YOUR EMAIL', as you don't have access to the registere...
Just as a heads-up because there are a lot of comments flying in. We're reading posts/comments as they come in and talking through them - we anticipated this blog would drum up a lot of discussion and didn't expect that our first go out would be without issue.
We're going to keep reading and talking things over and look to put together an updated blog tomorrow or Thursday, focusing in particular at the moment on the conversations around Magic in both the mid-game and in PvP across brackets.
Please keep sharing your thoughts with us - positive or negative, it's what these kinds of conversations are for!
is Virtus any different when casting ancients or just the same as ancestral now?
Virtus retains its existing boost to Ancient Magicks yeah.
u/JagexGoblin To clarify, does the elder maul still need to pass an accuracy check to apply defence reduction? Normally I would think the obvious answer would be yes, but it is a megarare after all. Not ridiculous to think it could have 100% accuracy or maybe have 100% accuracy if you have a minimum threshold of crush accuracy
Same as the DWH yeah, needs to 'hit' to reduce Defence.
Here to voice that voidwaker doesn’t need a nerf in PVM as it fills a good niche in the special attack space with claws. The special attack always hitting is the fun part of the weapon, so any nerf that’s looked at should be to its max hit as the balancing lever, not what’s most enjoyable about using it. That said, in PVM at least, it doesn’t need a nerf to its max hit right now either.
Completely on board with this feedback and expect to see a lot of it, same reason we made clear that we're open to adjusting or taking parts out in line with feedback!
RIP VOIDWAKER
Edit: and occult. tf?? Are we getting a better magic ammy then? Basically every mage setup aside from max has been nerfed..
I think the team are open to a better Magic amulet or an Occult upgrade from content in the future that befits the power it offers, which still tie in well with the reasoning outlined in the post!
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