devtrackers.gg
So, I am not a bandwagon person. I don't jump into the conga line of bashing GGG for any little thing that goes wrong. Was Heist Buggy and mostly unplayable during its release? Absolutely. But we did not need to flood the forums every day with complaints about it. GGG acknowledged these issues and let us know that they were working on fixing them.
Bex then introduced a GGG Representative position specifically for the community, u/Community_Team. I am sure Bex and Natalia have gone over their expectations of what that account is supposed to be. However, I feel like the community also needs to address this position, and have them understand where we come from, as long as it is in a calm, concise manner.
With GGG being so busy with developing things, some things get tossed to the wayside and people don't realize things are going wrong. Or even if they do, the fact that we don't know things are being fixed leads to anxiety and uneasiness. Posts get buried quickly and I feel that just a simple acknowledgement would be an incredible weight off of our shoulders. How about an example?
https://www.pathofexile.com/forum/view-forum/bug-reports
This is the official GGG Forums for Bug Reports. At the top of this forum is a pinned thread with Known Issues in it. This post is edited to show what they are working on. This is to prevent people from posting the same bug(s) over and over as well as to help alleviate anxiety and such.
Did you know that this post has not been updated in almost a month? "Last edited by Jatin_GGG on Dec 14, 2020, 9:58:09 PM"
In fact, the only GGG Staff member that has even posted in that forum since December 17th is Novynn, who is a Web Developer. It's actually kinda funny that the last item with a "_GGG" member posting on it in the Bug Reports forum is Stacey_GGG replying to a Supporter Pack bug.
We know you guys are working on, assumingly, all of these issues. But I feel like the veil between the player and the developer needs to be pulled back very slightly.
Ruins Hellions, the big dog monsters from The Quay and The Grain Gate in Act 8 have been bugged since September. They suddenly stopped having their corpses able to be Desecrated with the release of Heist.
There was a post on the Bug Forum about this in September. It was Bumped in October, and then again by me in December. It is not only not fixed, but not acknowledged whatsoever.
Again, this is not a bash post. This is feedback that I feel that GGG needs to hear from the community in a respectful, non-toxic way.
Which brings us back to the topic of the Community_Team account. I feel that this position should take upon the duty of updating the Known Issues post as well as being the PR account for GGG here. Peace of mind is a hell of a good feeling, and (most of) the community wants to help achieve this and possibly streamline the bug report system, as well as other forms of feedback.
I would like to open the topic up to the reddit community though. What do y'all think about this situation? I know there was a bit of pushback with the Community_Team announcement a month ago, but I feel as though this is a step in the right direction.
Keep it civil and mature. I know there will be the typical toxic people to downvote this a bit, but I feel as most of the community wants to see this game succeed as much as possible.
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