[2020] problem to kick from the match to the menu

Originally Posted by PhoSimurg
Hello guys. Unfortunately, when I enter a match, it goes to the main menu for no reason between matches. I get penalized in ranked matches. It kicks me out of the game like I left the main menu Please help me. This problem has not been resolved.

Moving to player support!

Originally Posted by PhoSimurg
Hello guys. Unfortunately, when I enter a match, it goes to the main menu for no reason between matches. I get penalized in ranked matches. It kicks me out of the game like I left the main menu Please help me. This problem has not been resolved.

Hello!

I have moved you to the PC section for now, as our general Player Support section is locked. Can you please confirm which platform you play on?

- Does this issue affect you in every match?
- Do you know if it affects other players in the match?
- Do you receive any particular kick message?

Thank you!

Originally Posted by PhoSimurg
I have the error of returning to the main menu between almost every match. Unfortunately, other players are also affected by this bug. we also do not receive any warning messages. that's the problem! it feels like I'm back to the main menu.

Thank you for this information.

Can I ask whether or not you receive high ping or disconnects in game also?

Would it be possible to try these troubleshooting steps in full?

Any trouble just let us know