Original Post — Direct link
I owned Ghost Recon Future Soldier and Splinter Cell Blacklist.

I downloaded and played both games for about half an hour. But the Ubisoft Connect won't let me claim the weapon skin and said that I have to own the games to claim it. I tried to contact Ubisoft support, but they don't want to help me at all.

16 days ago - Ubi-Karl - Direct link
Hey A_Talking_Tree, thanks for reaching out and I am sorry to hear about the problem you're having.

I had a look at the communication that was provided to you and you have been informed that the issue you're having is something that our team is aware of as it is currently affecting a number of players, therefore our development team is actively working on getting this resolved.

We do apologise for the inconvenience this is currently causing and are thankful for your patience in the meantime.

If you do happen to have any further questions, let us know!