Original Post — Direct link

Ive tried making a case on live chat but it won't let me, so any chance of someone helping me on here?
https://gamerdvr.com/gamer/visqb/video/159398365

Was winning 3-2 in a 4v1 and I get kicked just before the game ends because of "connection issues" and get given a abandon when I have perfectly fine connection, so any chance it can be overturned

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey @jackbrown2930,

Sorry to hear that you encountered this connection trouble in game.

I am afraid we are unable to overturn any sanction but we would like to help prevent this happening in the future. If you haven't already, I would recommend to complete the steps in our connection troubleshooting guide in full. These steps help by configuring your network for the game.

Any trouble, just let us know.