Original Post — Direct link

I’ve won two ranked games this season and haven’t received points either time. I’ve gone from gold 3 to silver 2 after going 2-3 in 5 games. This isn’t really acceptable. Xbox

over 2 years ago - Ubi-TheBerry - Direct link

Hello @othebishopo ,

Thanks for reaching out to us.

If there's no gain after a win, please restart your console / game before checking your totals for any change as this may be visual.

If there's no change to your MMR total after a restart or 24hrs, for us to take a closer look into this, we'll need to look into your account.

If you're finding you're receiving no MMR after wins could you please;

  • Note the Date / Time of the match
  • Capture a screenshot of the end-of-match screen showing the MMR gain / loss


While we cannot adjust any player's MMR or Rank, we would like to confirm that the system is applying points correctly.

You can contact us directly via our Support Site, Facebook or Twitter.

Thank you!

almost 2 years ago - Ubi-Milky - Direct link

Thank you for your post @N1co-RTV and welcome to the Siege forums 🙂

If you have waited 24 hours after your game and also reset your router, and see no MMR added to your account, please note Ubi-TheBerrys instructions above and contact us over a private support ticket with the requested information, to help us investigate your account and wins further.