about 3 years ago - Ubi-Karl - Direct link
Hey NIK9A_doritos69, thanks for getting in touch, welcome to forums and I am sorry to hear about this.

As it stands, the way the system works is, you will always be connected to the game server that has got the lowest ping available, meaning that if there are any ping spikes with the server you're usually connecting to, you may be redirected to another one.

If however this is something that you've experienced for a while and your ping has only went down since you've started playing in another server, let us know and we may need to look into the matter further. Additionally, if you haven't already, try completing steps outlined in the following article, which will allow you to achieve best possible connection:

1. Xbox
2. PlayStation

Should you have any questions in the meantime, let us know!
almost 3 years ago - Ubi-WheelyDuck - Direct link
Hey guys,

Sorry to hear that you are having connection trouble and at times are unable to locate matches at all.

So that we can further troubleshoot can I check that you have followed the steps Ubi-Karl provided in full?

Many thanks
almost 3 years ago - Ubi-Milky - Direct link
Hello everyone thanks for posting,

If anyone is connected to the MENA servers by default or by choice at the moment, we have noticed some players getting high ping spikes on these servers depending on a few variables. We are investigating this at the moment and asking for more information.

If you are experiencing high ping on any server, after performing the troubleshooting given -

PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e

Please let us know the following information, so we can report this -

- Server connected to?
- Average ping?
- ISP
- Platform
- Country