Original Post — Direct link
First issue: my loadouts keep resetting to default for all of my operators.
Second issue: Im unable to create a support case on your website.
over 3 years ago - Ubi-WheelyDuck - Direct link
Hey there,

Sorry to hear that you are having trouble opening a case. If you ever have trouble we can also be contacted by Twitter and Facebook where we will be happy to help and open a case for you.

Can I check what platform your operators are resetting on?
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by PotemkinMcnasty
Ps4
I don’t use FB or Twitter.
Thanks
Thanks.

You should be able to reach us during our live chat opening hours if you're unable to contact us through our social channels either. To check opening hours please take a look here.
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by PotemkinMcnasty
Hi,
When I try to set up a support case it doesn’t get past this screen
Hey,

We're unable to view your screenshot.

Please note email and live chat options are unavailable in some territories at the moment.

Regarding what you noted about loadout resets, the team are already looking into this matter, particularly during Events.

Any means you've noticed to reproduce this would be appreciated though!