Original Post — Direct link

The download gets in the queue and stays at a solid 0 bs. None of the thousands of articles I've read from Ubisoft has helped. Does anyone have any ideas?

over 1 year ago - Ubi-LadyBlue - Direct link

Hey @denx!

I'm sorry you're having some trouble downloading and that none of the articles helped. Just to confirm, is this happening with any game you try to download?

If you haven't already, try switching to offline mode and then back to online mode. I'd also recommend clearing the Ubisoft cache and then reinstalling it if necessary as long as you haven't done this already.

If you have or if those steps didn't help:

  • Could you tell me which games you've tried to download?
  • Have you ever been able to download any games at all?
  • If so, when did you become unable to?
  • Could you also share what you've completed on your own just so I'm not throwing stuff at you that you've already done?