devtrackers.gg
over 1 year
ago -
Ubi Milky
-
Direct link
Hello Dubi,
You may have experienced a 24-hour delay, if you have tried to make multiple purchases in a short space of time.
As you have since waited a full 24 hours and you are still unable to purchase any credits/items for the game, please check the following steps known to help >>
FIX 1: If using a VPN, please disable this before making a purchase, please make sure to also use the correct currency for your location
FIX 2: Make sure your game has been fully updated and your game launcher
FIX 3: When attempting the purchase, have you selected the correct payment method, and have you ticked the 'terms of purchase' options if any are displayed?
FIX 4: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?
FIX 5: Delete your temporary cache files in your game launcher, which may be using up memory and causing issues with this purchase >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
FIX 6: Instead of using the in-game store, please purchase from our Ubisoft Store website. These credits will be available in all PC versions of the game, Connect, Steam and Epic > https://store.ubi.com/
FIX 7: Purchases can be affected by what Steam Store Country you have listed on your Steam account page. Please use this URL link to check you have the correct country selected for your current location >> https://store.steampowered.com/account/change_country/:
FIX 8: In case the issue is caused by the game launcher's overlay, try enabling the Steam overlay and try disabling your Ubisoft overlay, then attempt to make a purchase. Next try disabling the Steam overlay and enabling the Connect overlay, then attempt the purchase again >
Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
-Ubisoft Support
You may have experienced a 24-hour delay, if you have tried to make multiple purchases in a short space of time.
As you have since waited a full 24 hours and you are still unable to purchase any credits/items for the game, please check the following steps known to help >>
FIX 1: If using a VPN, please disable this before making a purchase, please make sure to also use the correct currency for your location
FIX 2: Make sure your game has been fully updated and your game launcher
FIX 3: When attempting the purchase, have you selected the correct payment method, and have you ticked the 'terms of purchase' options if any are displayed?
FIX 4: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?
FIX 5: Delete your temporary cache files in your game launcher, which may be using up memory and causing issues with this purchase >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
FIX 6: Instead of using the in-game store, please purchase from our Ubisoft Store website. These credits will be available in all PC versions of the game, Connect, Steam and Epic > https://store.ubi.com/
FIX 7: Purchases can be affected by what Steam Store Country you have listed on your Steam account page. Please use this URL link to check you have the correct country selected for your current location >> https://store.steampowered.com/account/change_country/:
FIX 8: In case the issue is caused by the game launcher's overlay, try enabling the Steam overlay and try disabling your Ubisoft overlay, then attempt to make a purchase. Next try disabling the Steam overlay and enabling the Connect overlay, then attempt the purchase again >
Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
-Ubisoft Support