[2020] [Connectivity/Multiplayer]Won a ranked match but received no MMR due to "Synchronising"?

Originally Posted by Refaath
Hi I just won a ranked game, waited til the end to see the final match report and during it, Siege was "Synchronising".

I got no MMR from it and the match isn't appearing on R6 tracker.

Any help?

Hey there.

Can you recall as accurately as possible when you completed this match? I can look this up for you in your match history to see if I can find the match in question.

Originally Posted by Refaath
Hey,

The match was today around 16:30 BST.
It was the third match I played today but I can't even see it in r6tracker.

The two prior matches I can see accurately. First is a loss resulting in -77 MMR and the second being a cancelled match there no MMR change.

Hope these details help.

Hey there.

I've checked this account you've contacted us on and it doesn't appear as though it's been played on for some time so I suspect you're playing on a different Ubisoft account. Can you confirm your PSN ID or Xbox Gamertag please?

Originally Posted by Refaath
Hi, yeah sorry should've clarified.

PSN: rifinioh

Thanks.

There is a known issue at the moment with this "synchronizing data" message after a match. It does usually update after a restart of the game but I can confirm that it doesn't appear to be the case in this instance as I can see you have logged in after the fact. This issue is infrequent but is nevertheless obviously frustrating so I can only apologise in this instance and confirm that the development team are aware of this. If you do start running into this issue on a regular basis please get back to us to let us know.

Originally Posted by Refaath
So I don't get the elo for the game?

Originally Posted by Refaath
Isn't there like a rollback system to reward that missing elo if you can see the match didn't get registered?

Hey there, we are unable to return lost MMR I am afraid, this is automated and not something we can manually change.

Originally Posted by Refaath
Hi,

This actually happened again but this time on a casual match. I don't really wanna play ranked without knowing if this issue is being worked on. Or since it seems to be a console issue will it be ignored until a big PC streamer call Ubisoft out?

Completely understand your frustration on this, I can assure you we take all platforms as seriously as each other and can assure you the team are aware and working on this

Originally Posted by insane_mk01
So i just played a game on coastline (28/12/2020 around 1 am Central european standard time)
I won a game and while i was being transfered to the end game screen where it shows the Xp gained i got disconnected, for some reason. I checked and i saw that i had no MMR, no renown gain. A guy on my team lv(270) was being hackusated and i didnt think he is cheating cuz of his stats and previous ranks. So i dont know why this problem occured. Could he have been banned by BattleEye and the game was canceled ?

Hello!

I appreciate you providing as much information as you could about the match you played.

It is difficult to pinpoint specifically which match it was, however I can tell you there were no rollbacks on your account.

Perhaps the match completely crashed, which is rare but I believe it can happen. That could result in no-one receiving MMR. Alternatively, your MMR did change and it may now have shown until you played another match.

This information is speculative but I hope it helps you in some way!