Original Post — Direct link
Hello guys, my first time posting in the forum, i just wanted to find more information about this error

Im playing on PS5, and had no problem since i upgraded and everything was working fine, until 2 weeks ago.
Im have no Idea what happened to my account, but im not able to matchmake on the PS5 version, while if I download the ps4 one i can play no problem.

Im getting this error:

This request did not meet all the matchmaking requirements Error code: [2-0x0000D013]

I contacted ubisoft support in twitter and the guy seems not to understand and not care about my case, It's been already 2 weeks and im not allowed to play. the same story in a case I opened, no answer at all.

Let's be Honest, doing all the stuff in some support instructions like, opening ports, is not for my case, since the game works properly in the ps4 version.


If there is someone who can help me, let me know. im over it now I have been playing for a while now, and I can stand bugs related to resetting loadout or other things but if this is not fixed, I need a refund.

I lost packages, for invitational, and lost battle pass stuff thanks to this bug and im not receiving any support, not even a proper answer from you guys. remember thanks to us you can go home and eat every day, and treat us like this is not fair.
about 3 years ago - Ubi-Orion - Direct link
Originally Posted by DarkDante27
Hello guys, my first time posting in the forum, i just wanted to find more information about this error

Im playing on PS5, and had no problem since i upgraded and everything was working fine, until 2 weeks ago.
Im have no Idea what happened to my account, but im not able to matchmake on the PS5 version, while if I download the ps4 one i can play no problem.

Im getting this error:

This request did not meet all the matchmaking requirements Error code: [2-0x0000D013]

I contacted ubisoft support in twitter and the guy seems not to understand and not care about my case, It's been already 2 weeks and im not allowed to play. the same story in a case I opened, no answer at all.

Let's be Honest, doing all the stuff in some support instructions like, opening ports, is not for my case, since the game works properly in the ps4 version.


If there is someone who can help me, let me know. im over it now I have been playing for a while now, and I can stand bugs related to resetting loadout or other things but if this is not fixed, I need a refund.

I lost packages, for invitational, and lost battle pass stuff thanks to this bug and im not receiving any support, not even a proper answer from you guys. remember thanks to us you can go home and eat every day, and treat us like this is not fair.
Hi there.

Welcome to the forums!

Before we can investigate any connection issues further we need to verify that you have done everything possible on your end to rule out a general connection problem so we do need you to perform port forwarding and any other connectivity troubleshooting that has been suggested. Once you have done so please attach images to your support case so we can confirm that port forwarding has been completed and it has not helped to resolve the issue. If we can confirm that this issue is being caused by an external factor then we can and will absolutely investigate this further with you.
about 3 years ago - Ubi-Orion - Direct link
Originally Posted by DarkDante27
Should I post the screenshot here?
Please attach it to the support case you've already created. Thanks!
about 3 years ago - Ubi-Karl - Direct link
Originally Posted by maxona0305
I have same problem, and I don’t know how to do. I from Japan, and I have some people who have same problem. Sorry my English is not good, but I just wanna tell Ubi, they have a problem.
Hey maxona0305, thanks for getting in touch and apologies about the delayed response.

I can see that you've created a separate thread for this and I have responded to you a moment ago, so have a look when you get a chance!
about 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by DarkDante27
My case is still open, Im also living in Japan and well it seems my case scalated, and they are still investigating.
Hey DarkDante27,

Thank you for getting in touch and following our requested steps, your case has been passed onto the game team so rest assured it's in the right place!

We'll be back in touch with you when we have an update from the team regarding the next steps for your case as this is issue is something they're currently investigating given the amount of recent reports.

We'll also post any updates or news we receive here too!

If there's anything else we can help with here in the meantime, please let us know!

Thank you for your patience!
about 3 years ago - Ubi-Milky - Direct link
Thank you for updating us DarkDante27 I am happy to hear this issue was resolved for you. Thank you for creating a support case about this so we could investigate possible causes.