Original Post — Direct link
I been watching the november NA stream on twitch and aleardy linked my account with twitch that i use to watch the NA major the problem is i bern watch the stream 2 day in a row till the stream finish and i didnt get any drops at all is it possible to get an twitch drop on mobile cause i been watch the stream on mobile for when the charms will get on to my inventory is it after the november major done?
2 months ago - Ubi-Karl - Direct link
Hey guys!

Thank you for reaching out to us and I am sorry to hear about the issue you ran into.

If you would like us to look into this, we will need you to reach out to us via one of the following channels, as we can only discuss account related details with the owner:

1. Support website
2. Facebook
3. Twitter

Please note that we're currently dealing with a high volume of contacts, so a slight delay is possible, however we will look at getting back to you at the earliest possible convenience.
2 months ago - Ubi-Karl - Direct link
Hey EverybodyBeCool,

Thanks for getting in touch with us and sharing your feedback. I will ensure this gets forwarded to our game team accordingly.

As far as your case goes, I can see that you got through to one of our agents and it has been escalated for a further review, therefore bear with us and we will get back to you at the earliest possible convenience.
2 months ago - Ubi-Karl - Direct link
Originally Posted by EverybodyBeCool
Thanks for your answer. I'll be waiting for now.
No worries, should there be anything else we can help you with, let us know!
2 months ago - Ubi-WheelyDuck - Direct link
Hey guys,

Sorry to hear that you have not been receiving your charms.

Can I just check that when you have been watching the streams that you have done so with sound? I would advise having your volume above 30% in the stream to ensure these register as intended.

Any trouble just let us know
2 months ago - Ubi-WheelyDuck - Direct link
Originally Posted by EverybodyBeCool
Hello, I ALWAYS check that my sound is not mute. And I reload my page many times during the livestream to make sure that Drops are still active.
Again, the week before I used the SAME settings for the European Majors and I got 4 charms (Copper to Gold). 2 on Saturday, 1 on Sunday and one on Monday. Last week end for the Major NA, I got nothing on Saturday morning and for this reason I DOUBLE CHECKED again and again my settings on Saturday Night. But I got nothing on Sunday morning and nothing until now.
Completely understand.

Can I just check that your stream volume although not on mute is above 30%?

I just want to ensure I have as much information as possible so I can help further
2 months ago - Ubi-Milky - Direct link
Hello EverybodyBeCool, I have checked over your case details and can see Support is in the process of adding your Pengu charm to your account and updated your case via email to let you know about your current Major charms.

As with any content and Twitch Drops, sometimes these can take 24 hours after a stream to appear on your account, however some drops will not appear on your account until the event ends which in this case is the 30/11/2020.

As you seem to be having trouble collecting these rewards, I would recommend using the command in the streamschat - !command

This should show you a list of commands you can use in the chat to find out certain bits of information such as !watchtime !stats !checkme etc this varies by each stream.

If you can screenshot this information when watching a stream, it may better help you acquire your rewards after the Streams end on the 30th November, whilst we investigate why certain players watch time does not register on their account.
about 2 months ago - Ubi-Milky - Direct link
Hey EverybodyBeCool, just to be clear as you have mentioned watching several streams and I know from watching them myself, sometimes the times of the streams overlap.

Are you watching multiple streams at once on your computer in different windows, as Twitch Drops can only be added on one stream at a time, so any other stream would not be counted as being watched if you had more then one window open and were watching on the same account or on different devices on the same account. I just want to be sure if you know this already, to be clear? Thank you.
about 2 months ago - Ubi-Milky - Direct link
Hello Franso.Fs, welcome to the forums.

For anything to do with missing items such as Twitch Drop charms we would need to discuss this in private after verifying your account and checking your details over, we are unable to help efficiently over forum support for these types of cases.

I apologise if there is a delay getting back to you but after the launch of Watch Dogs Legion, Ubisoft Connect and Assassins Creed Valhalla, we are trying our best to catch up to players requests and queries, I hope you can understand.

Please see our post on how to report a missing item from your game and what we need from you, here -
https://forums.ubisoft.com/showthrea...from-your-game
about 2 months ago - Ubi-Milky - Direct link
Hey EverybodyBeCool, apologise for the delays getting back to you, please note though this will only cause further delays by opening more cases, unless of course what you mean is that you have opened a separate case for each charm that you are missing, then this is the best practice.

I would be unable to help you with the Twitch Major Charm as we could only find Gold on your account watch time and for that I apologise, but going forward it would be best to use that watch time command as proof of your watch time, if you still continue to have trouble with future drops.

Can I ask for your Twitch subscription to Pengu screenshot have you added that to your cases to help get this charm activated on your account?
about 2 months ago - Ubi-Milky - Direct link
Hello muddxy,

Have you been able to make a support case for this from our website or social media pages? Do you have a case number? These sort of items can only be added to players accounts after verifying ownership of the account which is why we are unable to properly assist with missing charms over the forums.

For any content that you have missing from the game, you are able to make a case for current and the last/previous event content that you may be missing so please do not worry about that if your missing charms are from November we have plenty of time to help you with those.

To see what we need from you for cases like this, please check out this post -
https://forums.ubisoft.com/showthrea...from-your-game
about 2 months ago - Ubi-Milky - Direct link
Hey Mohammed, welcome to the forums,

Please read our post about this here for more on information on what to do about missing charms and Twitch Drops -
https://forums.ubisoft.com/showthrea...from-your-game





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