Original Post — Direct link

Its been 1 week and im not being able to buy r6 credits. Contacted support multiple times but no progress. Everytime i go to buy credits it shows that sorry it seems that u already purchased this once please try again in a few moments. Can u give me a proper solution for this problem? A picture of the error. This is not mine just for example.

17 days ago - Ubi-Milky - Direct link

Hello @Ayan-MrcZ thanks for reaching out to us about your issue trying to purchase credits from the Connect overlay.

We have activated a 24-hour delay for players when they are attempting to make multiple purchases in a short space of time. In this instance, you may receive an email from Ubisoft advising you of this delay or see a message saying 'Please try again in a few moments'
 
As this issue has been affecting you for over 1 week, please check the following steps, to rule out a few possible causes of this purchase issue >
 
FIX 1: If using a VPN, please disable this before making a purchase and please make sure to use the correct currency for your region

FIX 2: Make sure your game has been fully updated
 
FIX 3: When attempting the purchase, have you selected your payment method by clicking on the payment method image and have you checked the terms of purchase options?

FIX 4: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?
 
FIX 5: If you have both the Vulkan and DirectX versions of the game installed, please try making a purchase on both versions of the game, as some players have had success on one version of the game, whilst being unable to purchase on the other.
 
FIX 6: Delete any temporary cache files in your game launchers, that may be using up resources and memory and causing conflict >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
Epic > https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/epic-games-launcher-displays-incorrectly-or-appears-blank-a3609
 
FIX 7: Alternatively, instead of using the in-game store, please try making purchases via our Ubisoft Store website. These credits will be available in all PC versions of the game, Connect, Steam and Epic > https://store.ubi.com/uk/all-credits#cgid=all-credits&pmin=0&pmax=280&prefn1=productBrandDisplayString&prefv1=Rainbow+Six&prefn2=productSubBrandString&prefv2=Rainbow+Six+Siege
 
FIX 8: Steam users > try enabling the Steam overlay and try disabling your Ubisoft overlay, then attempt to make a purchase, in case both overlays are interfering with each other > 
Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
 
FIX 9: Steam users > after following the above step, next, try disabling the Steam overlay instead and enable the Ubisoft Connect overlay, then attempt to make a purchase from Connect.
 
FIX 10: Steam users > purchases can sometimes be affected by what Steam Store Country you have listed on your Steam account and what currency you are using to make the purchase. This currency needs to match the country you have listed on your Steam account. You can change update your Steam Store country here >
https://store.steampowered.com/account/
 
FIX 11: Steam users > please try making the purchase using your Steam Wallet funds if available? Here is a guide on how to add these funds to Steam >
https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478&l=english#addfunds

If none of the above steps work for you, I recommend getting back in touch with us through your original support ticket for further help with this issue.



17 days ago - Ubi-Milky - Direct link

Hello @froood thanks for posting. I can see you have a current case open with us where you contacted us over Live Chat.

I can see this case has been escalated to one of our teams. Please wait for any further communication from us over email contact for further support with this issue. You can check on your current case anytime or add any further information if you need to, by clicking on this link >  https://www.ubisoft.com/help/cases

We are unable to discuss any personal details of your account or any other behaviour on any of our forum threads.

15 days ago - Ubi-Milky - Direct link

Hello @ayan-mrcz thanks for getting in touch with us and trying all of the steps listed in my troubleshooting.

I can see you have several cases open about this issue now and have been advised o make sure you are using the correct country code for your region as well as disable any VPN. If you have followed these steps and you are still having issues, please reach back out to us in your original case and let us know this, so we can investigate your account further. Please also make sure to list all the steps you have tried so far to help you make a purchase.

You can add these details to your open cases here > https://www.ubisoft.com/help/cases

I will lock this thread now, as you have opened a few private support cases about this issue, so you can get back to us using that method, on the link above.






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