Rainbow Six Siege Dev Tracker

Originally Posted by babyAerw
I was in-game taking a rest time after playing many hours, when i came back to play a game i got a massage that says banned for cheating ( permanently banned ), of course i wasnt cheating.. and i dont know anything about hacking, by the way i got banned without cheating and that is unfairness to me you can double check why i got banned because im sure 100% that im not cheating, unban me ASAP i want to play thanks

Hello babyAerw,

I've merged your thread with this to keep the forums focused.

As per Ubi-Orion's message please get in touch with us directly if you'd like to appeal this ban.

Thank you! ...

Hello everyone! I'm terribly sorry to hear about the sanctions that have been placed on your accounts. As I am not able to assist with account bans of any kind over the forums, you will need to open a case at support.ubi.com to submit an official ban appeal. From there, our teams will investigate your case and your account then let you know once a decision has been made. Thank you for your patience in the meantime!

Hey Wilcomt5! I'm terribly sorry to hear that you received an abandonment penalty in Rainbow Six Siege. I completely understand how frustrating this must have been for you and your team to experience! While Support is not able to remove temporary bans or penalties of any kind, I'd be glad to get this reported for you. I would also suggest completing our connectivity guide if this happens often! Doing so will ensure that the connection to the game's online services is optimized, which should ultimately help lessen the amount of kicks and disconnects you experience.

Please do not hesitate to ... Read more

Originally Posted by guilinhares07
ele diz que esta dando erro de altenticação no produto nao sei oque faço para resolver

Hey there.

Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case ... Read more

Hey Latinprefix! I'm sorry to hear that you have not received your credits in Rainbow Six Siege yet. Since 24 hours have passed, please open a case with our support team so they can investigate this further. Be sure to include an uncropped PC screenshot of the credit purchase in your St... Read more

Hi SaltyBuckets07! I'm extremely sorry to hear that you're having trouble with long loading times in Rainbow Six Siege. Although your internet may be fine, there could still stand to be some improvement between your online services and ours. With that being said, I would strongly advise completing our connectivity guide in full. Doing so will ensure that your connection to the game's services is completely optimized! This should ultimately help to lessen those wait times.

Please do not hesitate to contact ... Read more

Originally Posted by real1ze.
I log on this morning, and I am met by a message telling me that my rank has been reset. Any ideas why this would happen?
Furthermore, I have never cheated nor associated with cheaters, it is against TOS and I literally just want to have fun with my friends. My friend was also permanently banned so this could be the reason?
Thanks,
real1ze

Hey there.

We can certainly look into this further for you but we cannot discuss this over a public forum. You can reach us either through the ... Read more

Originally Posted by Cronem.
Hello everyone,

I was just banned earlier today for cheating, when I don't cheat at all, I've even had a negative ranked and normal k/d for quite some time. So I'm not sure what exactly happened but I know ubisoft support won't do anything about it, so I continue to BattleEye services to request an appeal for my ban and realize all my friends are saying they lost A LOT of MMR because we played ranked together and I was considered a cheated so they lost a lot of MMR, some lost 500, others lost 800. It's devastating to say the least as this was gonna be our last Rainbow Six: Siege season. But of course Ubisoft in someway or another had to ruin it.
If you've had a similar experience let me know. It's possible maybe something on my computer...

Read more

Hey, DamantouLogan!

Welcome to the forums and sorry to hear that you did not receive your credits.

I have checked your account and can see that on the 26th July 2020 you purchased 1200 credits and these were applied to your account successfully.

I can also see that these credits were used to purchase the Battle Pass.

Is there anything else you need support with?

Hi folks.

The use of cheats is against the rules, I understand that you only had cheats installed on your system for use in other games. However BattlEye will detect any cheat files on your system and this is why the ban was applied.

I am afraid we are unable to remove these bans. If you require any further support please get back in touch.

Thank you.

Originally Posted by smhpierre
So I bought Rainbow Six Siege from the Epic Games Store. I'm trying it for the first time today, but it keeps asking me for an activation key. I've check my emails, the Epic launcher but there is no key. Someone please help cause or this game was a waste of money.

Hey there.

If you're being prompted for a key it might be the case that you're launching the game whilst signed in to the wrong Ubisoft account. I can tell you .that the game has not been linked to this account as yet. It could also be the case... Read more

Originally Posted by Zecsty
I have not ever cheated on siege and I wouldn't plan on doing so. I have spent money on the game itself plus in game purchases. I wouldn't wanna throw away my account for cheating, can someone please explain how I was even "cheating"?? I am not very good at Siege but I enjoy playing it, I am nowhere near good enough to even be suspected of cheating. I just reinstalled the game not even a week ago, I play for 2-3 days try to login today and it says I have been permanently banned. Can someone please help me with this situation?

...

Read more

Originally Posted by WeirDbestseller
what if i cannot even update it?

Hey there.

Do you mean you cannot update the game? If so is it that you're unable to login to Uplay or is that the download isn't starting or is it a totally different issue? Thanks.

I111111111I: You should be clear to change your Ubisoft Account Username on August 2, 2020!

Gae.MT: You should be able to change your username on August 1, 2020!

CarLover1987: You should be good to change your username on August 12, 2020!

Glad to hear it's resoled for you Thanks for letting us know!

Originally Posted by dmarquish93
I'm dealing with the same problem. Apparently a lot of other people are too. I just bought this today and I can't even play!

As Ubi-TheBerry mentioned above, we'd need to know what console you are on to be able to provide some help.

Ah right, customer support don't get to view the reports through R6 Fix as they go to a different team.

I see your support case received a reply that email cases were being closed at due to the virus and may not receive a response. If you can provide us a short video clip via a YouTube link here showing your issue we'll be happy to forward it on to the game team as well.

Originally Posted by sasd605
hi i only wanna to know if i do the Elite skins glitch i will get ban?

Hey sasd605,

We would advise players not to use glitches and exploits. Our code of conduct will explain this in more detail.

Originally Posted by Sambemosi
Hi Ubi-WheelyDuck,

Now that the Tour De Force Battle Pass is finished, I do not see the notification. I think it was some kind of a problem between club challenge system and the battle pass challenge system.

Thanks for the update

Hey freaser1203,

I'm sorry, we're unable to refund in game purchases I'm afraid.