Rainbow Six Siege

Rainbow Six Siege Dev Tracker




26 Jul

Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey gcarlin1,

Have you changed locations or used a VPN to make a purchase?

Or have you ever done a chargeback on your in-game order?
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey skaultz,

Sorry to hear the game is crashing now using Vulkan. Was it working fine before you updated these drivers then?

Can you roll back the drivers and see if it starts working again? If so, this will need to be reported to Nvidia.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey Lkg1221,

Please avoid naming and shaming on the public forums as this can instigate more issues. To report players, please can you message us privately on a support ticket / live chat here.

You can also private message us on Twitter or Facebook if you prefer.

Your original post has been edited to hide information.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey wokityy

Sorry to hear you are having some issues with the mic in-game.

There are another 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID
Go to GameSettings.ini
Go to Audio
Change "VoiceChatCaptureMode=" to a 1 on the variable.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey LeanHouborg,

I see you have got 2FA enabled on this account (LeanHouborg) but you don't own the game on this account.

Please make sure to enable 2FA on the account that owns the game.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey Spetsgruppa666,

Please can you provide full information on this message you are referring to. What is it saying? It shouldn't be saying anything about validating your credit and debit card.

Do you mean validating and updating playlists?

How long are you seeing this message for each time?
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey Abemand23,

Your English is fine, don't worry about it

If you have just bought the game and it is asking you for a key to activate it, you just need to verify the game files in Steam.

This can be done by Right clicking the game (in Steam) and select "Properties".

Select the “Local Files” tab at the top, and then “Verify the integrity of the game cache”.

Once this is done you should be able to launch the game without it asking for a key.

Let us know if you still have issues as there are some other steps that can help resolve it too, this is just the quickest one that is often effective.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Sorry, if an account name is taken, we can't free it up. They may still use their account on console, you can't see when an account is 100% inactive.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey LyfizMine,

I'm sorry to hear you have been experiencing this whilst playing. The dev team are aware of DDOS attacks and lobby freezing being more common lately and are looking into this.

Some additional information can be found from the last few status reports here:

https://www.ubisoft.com/en-gb/game/r...RkWtyYQ3WDFeEL

... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Originally Posted by Prlly
ive subbed to beulo and have been wating for charm any help??
Please contact us through a support ticket / live chat for this here.

You can also private message Ubisoft Support on Twitter or Facebook if you prefer.

We'll need you to provide an image of Twitch showing... Read more
Comment
    UBI-Froggard on Support Forums - Thread - Direct
HeyI.AM.PAXA.

Please avoid naming and shaming on the public forums as this can instigate more issues. To report players, please can you message us privately on a support ticket / live chat here.

You can also private message us on Twitter or Facebook if you prefer.

Your original post has been edited to hide information.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey kitammuort1512,

Please avoid naming and shaming on the public forums as this can instigate more issues. To report players, please can you message us privately on a support ticket / live chat here.

You can also private message us on Twitter or Facebook if you prefer.

Your original post has been edited to hide information.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

You can update it once every 30 days. You should be able to again on the 6th August.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

If you had your Twitch account linked to a different Ubisoft account before, the rewards will still be going there and will do in future too.

Please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or Facebook if you prefer.

You will need to do this each time there are new rewards unfortunately, unless you were to create a new Twitch account to link to your Ubisoft account.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey,

Sorry for the delay getting back to you here. If you are still having an issue with opening them, please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or Facebook if you prefer.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey ExtraThicccBoi,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.
Comment
    UbiDork on Support Forums - Thread - Direct
VxFrak: Hey there! I can definitely assist you with that! Can you please send me a private message?
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey Anarchistburito

This feature was removed sometime back in 2019 unfortunately. I apologise for any disappointment caused from this.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey mondragon8183,

It's probably due to all being on the same network. Do you have 2 access points on your network like one of them being a 5GHz option? You could try making sure you only have 2 of you connected to that and the other connected to the standard connection.

Or you can try having 1 person plugged in directly to the router if you are currently all on wireless.

Another option you can try is tethering your PS4 to a mobile hotspot and then try and connect. If it works, then it is likely due to something with the connection and having 3 people on the same thing, it can cause issues like this.

You may also find that it affects someone else if you invite them to a party instead of you trying to join theirs, it may stop one of them connecting to you.
Comment
    UBI-Froggard on Support Forums - Thread - Direct
Hey JaggedBaLz,

I couldn't find any information about it and don't know why it would be changed.

Are you just seeing it with no arm now?

Would you be able to provide a screenshot or video clip of the charm what you see and we can ask the game team if it is bugged for you or intended now.