Original Post — Direct link

Nearly 2 months ago I submitted a ticket to rocket league support about a number of missing items from the Season 3 rocket pass. Somehow, a number of items were replaced with the cone killer banner. See the attached screenshots below (multiple screenshots were provided on the original ticket) for an example of what I mean. I currently have 6 copies of the cone killer banner in my inventory, and I provided a list of the exact 5 items I was missing in my support ticket. Since submitting it, I have received nothing but vague promises that it will be fixed eventually. Most responses were worded something like this:

" Hey GrrumpyPants,

Thank you for being a Rocket League fan! 

Kindly note that we are in the process of investigating this issue, at this moment in time I am unable to provide you with an estimated time for a particular outcome, however, I can assure you this is being looked into.  

I hope you can understand and I appreciate your patience while we look into this. Remember to follow our official Twitter page to find out about updates and the latest news!  

If you have any other issues or questions in the meantime, please feel free to let me know, I am always happy to help.   

Have a great day! 

Rocket League Support will never ask you for your platform username or password.

See you on the field,

BillyRocket League Support"

I've been replying to their responses insisting they give me some kind of resolution, whether that be just fixing the problem, compensating a portion of the rocket pass cost or anything, but I can't get anything out of them other than this bullsh*t. I'm up to my third ticket now and they're doing nothing to fix the issue, while I'm missing content that I paid for. Where can I go from here? Do I just request a refund for the credit purchase through paypal?

The screenshots:

https://p27.zdusercontent.com/attachment/1094427/m0JtjKltU0iaiWadWtokCd79z?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..4O3d9SHOCsYsC3HgvTW-vg.yRBTGquDE25--7oRaNpDmXdapesR1FhszLqG8EKtH2rkCJo8s3WeGMEKox8ppebpmXadw4dMMEkPauh63k0MKooaijrrF2UkgbXwcChd1ffJAdLuSOiJD74BmRSI8rxzyEoW45k-WCwRbIu8DiCREr26yYw4n_TYgyZGt6C_U-DTf0cU3BVO3bhWVClhf6SjtzPBIRDrOxfmvFkf11nZmHjB9SIBy56pGOSuegiKIQv4jML2oF84BdrVmym-wiO7SIfjBEaLvoBh66Vj1XiZGgUrswnsr6L80WmvTbSBZN4.iAKa9eIhZSkypJ0_64aofw

https://p27.zdusercontent.com/attachment/1094427/U7rZz29BKhgZztApQ42LFTfLo?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..HZCv-DVNwFuiBm8ZL1ORzw.RWGhaSj0HyBB2AtqjXYiWjGUZgkqcOpnsA8_DLhbBlFmE35DKcNT1bvpfDDIg1MK257wi9_Njw7J3X-dMXfXrUNlT1f21eRpHSb531zcwyMDD-6bcY1JW8OzrnlcIMrE3yQSh2VwLUN9D9kVaf8Nb22xsqPQHWkIwycFIewvyULCqblAsfkWck7lgMpfQkCRlIxQKhL52ZhW2QtbzcTBeBeD6GxfEFHtIIB_xsOJMXzrlVAhTM0e8KQSIrNfTcpTVbg-m52mhHVvjbjnGwXjydkZjPHdbbw-p7kYviXCk7U.wSALwLiqbfXlSjHd0EH7Kg

External link →
about 3 years ago - /u/Psyonix_Ted - Direct link

Hey! Found your ticket. Gonna poke some folks on my side for some info

about 3 years ago - /u/Psyonix_Ted - Direct link

Originally posted by Grrumpy_Pants

Thanks, I appreciate it.

Taken care of! You should receive your items in the next week.