[2021] I am once again asking for your help reproducing bugs

corny meme by me

Hey Rogues!

Over the past two months, I've been working closely with our QA team to reproduce a couple of really frustrating bugs that I often see on Reddit and Twitter. Unfortunately, a couple of these bugs have been extremely difficult to reproduce consistently, which is crucial in the process of fixing them. This can be due to a number of things, such as network connection differences, whether your console was in sleep mode or not, or even what your settings might be compared to another player. This is on us to resolve, but it usually moves much quicker if we have a larger data set from which to pull commonalities.

So this is where you come in.

I need your help tracking down these issues. We did this with the Xbox settings reset bug and it was tremendously helpful.

I've made forms for each issue with relevant questions that will assist us in triaging these issues and ideally getting them resolved in the next few updates. Please feel free to keep these forms on hand and submit to me multiple matches of information as you play throughout the week. The more data, the better.

Keep in mind that if you answer "Yes" to the last question ("Do we have permission to contact you...") , a member of our engineering or QA team may reach out to you for additional information.

• 🐝 Xbox Buzzing: https://forms.gle/deNX3SBNdiq1kXu88
  • A particularly irritating, ear-breaking bug. Please fill out this form and please let me know in the replies if this bug is breaking audio for you in other games.
• 💥 Crashing on PC: https://forms.gle/cg7AbyfJ5vycCmV47
  • Directions here for collecting crash logs. These are great to have on at all times, even in matches where you're running into weird match issues, but especially relevant for crashes.
  • If you're on console and are prompted to send crash logs after a crash, please send them. We're able to collect these as well.
• 🤬 Lag and Latency: https://forms.gle/nTVs9jQzsFGr54Gs6
  • We need Match IDs and video most importantly here. If you're having this issue, please try to jot down your Match IDs (they appear at the top-right hand corner of the end of match page) as you play.

Other issues I'm looking for information on:

• 🌵 Deserter Penalties. https://forms.gle/S9kEKt9qAooL2Dki9
  • I've seen many players receiving deserter penalties after crashing or disconnecting, rejoining, completing the match, queuing for another match, and then completing that match. From these players, I need the Match ID, but in a pinch I can work with Player Name, Console, and Selected Region. If you don't want to drop these in the form, feel free to send these to me directly via DM or in the replies below.
• 💎 Ranked Losses Not Subtracting. https://forms.gle/S9kEKt9qAooL2Dki9
  • We believe this is purely visual from what we've seen when looking up player matches. Again, I need match IDs here. Accompanying video is also 💯 fantastic.

Thank you all so much for the help in getting these bugs quashed. As usual, keep an eye on the 🎴Rogue Company Trello, which I do my best to update each week.

corny meme by me

Hey Rogues!

Over the past two months, I've been working closely with our QA team to reproduce a couple of really frustrating bugs that I often see on Reddit and Twitter. Unfortunately, a couple of these bugs have been extremely difficult to reproduce consistently, which is crucial in the process of fixing them. This can be due to a number of things, such as network connection differences, whether your console was in sleep mode or not, or even what your settings might be compared to another player. This is on us to resolve, but it usually moves much quicker if we have a larger data set from which to pull commonalities.

So this is where you come in.

I need your help tracking down these issues. We did this with the Xbox settings reset bug and it was tremendously helpful.

I've made forms for each issue with relevant questions that will assist us in triaging these issues and ideally getting them resolved in the next few updates. Please feel free to keep these forms on hand and submit to me multiple matches of information as you play throughout the week. The more data, the better.

Keep in mind that if you answer "Yes" to the last question ("Do we have permission to contact you...") , a member of our engineering or QA team may reach out to you for additional information.

• 🐝 Xbox Buzzing: https://forms.gle/deNX3SBNdiq1kXu88
  • A particularly irritating, ear-breaking bug. Please fill out this form and please let me know in the replies if this bug is breaking audio for you in other games.
• 💥 Crashing on PC: https://forms.gle/cg7AbyfJ5vycCmV47
  • Directions here for collecting crash logs. These are great to have on at all times, even in matches where you're running into weird match issues, but especially relevant for crashes.
  • If you're on console and are prompted to send crash logs after a crash, please send them. We're able to collect these as well.
• 🤬 Lag and Latency: https://forms.gle/nTVs9jQzsFGr54Gs6
  • We need Match IDs and video most importantly here. If you're having this issue, please try to jot down your Match IDs (they appear at the top-right hand corner of the end of match page) as you play.

Other issues I'm looking for information on:

• 🌵 Deserter Penalties. https://forms.gle/S9kEKt9qAooL2Dki9
  • I've seen many players receiving deserter penalties after crashing or disconnecting, rejoining, completing the match, queuing for another match, and then completing that match. From these players, I need the Match ID, but in a pinch I can work with Player Name, Console, and Selected Region. If you don't want to drop these in the form, feel free to send these to me directly via DM or in the replies below.
• 💎 Ranked Losses Not Subtracting. https://forms.gle/S9kEKt9qAooL2Dki9
  • We believe this is purely visual from what we've seen when looking up player matches. Again, I need match IDs here. Accompanying video is also 💯 fantastic.

Thank you all so much for the help in getting these bugs quashed. As usual, keep an eye on the 🎴Rogue Company Trello, which I do my best to update each week.