I tried logging in today and was randomly banned. I don't cheat or scream obscenities at teammates and I've got almost 700 hours in the game and purchased nearly every skin. Mega unfortunate. Anyone know if there's an auto banning system or if I can appeal?
External link →Idk, I guess try messaging a Hi-Rez employee on here or Twitter? I will say putting in a ticket is probably a waste of time.
I would very respectfully disagree and say that is easily the fastest way to get someone on my team to review it. Twitter, Discord and Reddit we get a lot of messages and you are rolling the dice on whether it will be seen. We are very particular about tracking metrics around our support tickets and notice when they aren't answered in a timely manner (which depending on when you put it in may take a day or two).
Oh really?
How come my support request not got answered?
I followed it up twice, and never got a response.
On top of that, I posted the same question on Twitter, Discord, made a thread here and on Steam. Only got help from the kind community on Discord, Steam and Reddit.
Not one response from your support.
I may sound entitled, yes, but at least some of those skins money should go to improving your support?
If you did not receive a response (and I would be stunned if you didn't) I would really love your ticket number so I can review how we handled it. If you aren't comfortable doing it here, please DM me. We are by no means perfect in our process but everyone should be answered.
I’ve put in multiple tickets on my audio being broken on clips and streaming bad have gotten nothing back. I’ve had this issue for about a year and a half now if you track my first post about it. What happens is I send it, I get a email saying it’s being looked into and they will follow me up and then it never gets looked into
Thanks for sharing this, genuinely!
The normal process for what you are describing is we report the game bug to folks who are able to review and address the issue described. While we can handle some technical support on our team, anything specific to a platform has to be tackled by the engineering and programming wizards.
Now as a player, that should be irrelevant to you. You are experiencing an issue and want it fixed. It's quite possible we need to do a little better about setting expectations and creating better processes to report these concerns.
devtrackers.gg