[2020] Jagex 1 month ago: here is a survey for you to tell us how we can better communicate. Also Jagex: radio silence, future updates via Twitter, no roadmap, no comments on awful servers for the last 4 months. Sort it out.

Hi everyone - thought I'd jump on this post, and first up just say that I can understand your frustrations.

I'll try to tackle this as a whole, as well as comment on a couple of the individual points. We are listening, and whilst we've perhaps not been as active on the subreddit in the past couple of weeks as usual, please don't take that to mean that we don't care. We're spending a lot of time behind the scenes working on plans (which we will share when we can). With what's happening around the world right now please bear with us - as whilst we're 3 months into lockdown here in the UK, there is a lot for us to get used to all working remotely across the business (childcare, social isolation, new systems and ways of working, etc.). We can and will do better, but please don't mistake reduced comms for inactivity. I've worked at Jagex for 6 years, and I've never seen the team work as hard as they are currently - and that's across the board from Community Management to Tech, and through all the echelons of the team (and management).

I know it's probably not going to win me any friends here, but please bear with us. If you do have any feedback for the team, please let us know and I'll pass on what I can.

On the subject of servers, we're working on a number of initiatives right now to improve performance for you guys - as you can probably tell though, there are few quick-fixes. Regarding last night's issues, you can find out more here.

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As a side note on the Twitter comment: we do have multiple platforms with multiple members of staff talking to players every day - and I think that's a really positive place to be. That will mean that, in some cases, there is information that is shared somewhere else, in a reply to a player, or sharing something they're working on. We will grab what we can and share it, but would likely share that within a relevant newspost, rather than dedicate a specific newspost to it. The Wiki (who we work with regularly, and is a part of the RS website) have made a great page to aggregate that information, so it's worth bookmarking, although again we'd like to do more.

Also, thank you to everyone who filled out the surveys we sent out around the Archaeology campaign. We are collating the data and will be using that information in the future!

EDIT: signing off for the evening now, will take a look tomorrow morning.

In the context of Archaeology being probably singly the biggest update we've ever released, with a few weeks of post-release content - we've put together some pretty interesting content (Shattered Worlds additions, additional Ninja Strikes (one of which is probably the punchiest one we've ever had), Object Outlining and Canopy Cut-out, iOS beta, etc.) - whilst it's not perhaps traditional 'content', this work is by no means trivial - especially in the challenging environment we find ourselves in. The past couple of weeks have been leaner though, granted. We have some good Ninja Strikes coming up, and whilst we're looking at how COVID has impacted the overall release schedule, we are working at the moment on a new quest as well as Elder God Wars Dungeon (albeit the later is in its early stages).

We were all working from home pretty well from around week 2 of lockdown - it's not just a case of setting up at home though and everything going back to normal (I wish it were!). I'm fortunate in that I don't have kids to home-school, but I've certainly found the continued working from home tough - as I know a lot of people have, not just at Jagex, or even in the games industry, but across the board.

*high fives*

Hey - just checking: have you submitted a bug report in-game? Our devs will be able to reproduce the bug a lot more easily if they can use your sessions.

(and can you link me to the thread please?)

Hi Don - I'll try to help if I can. What's the issue?

Thanks for your message. I can confirm there is a quest in development!

Hey - I don't know the details on that specific model, but we have blacklisted devices because the crash rates are high or performance isn't great on them. I can understand why it must be frustrating though.