Original Post — Direct link
over 4 years ago - /u/JagexJD - Direct link

Hey. It's something we're aware of (I'd pinned a post to the subreddit recently about it).

Apologies you're experiencing this - we're working on a fix.

edit: you should be able to log in now.

over 4 years ago - /u/JagexPoerkie - Direct link

Originally posted by VistaVilla_Mac

Hi I am by no means trying to be rude here, but it's a little frustrating that this has been happening for such a long time considering it actually prevents us from playing a game that we pay to play. After a few weeks of this issue it seems like your priorities may not be keeping paying customers happy.

I can assure you it's a high priority for us, tracking it down is somewhat more dificult for us. Hence our request for more information too.