21 days ago - /u/JagexKari - Direct link

After a March that few of us will ever forget, we're ready to begin the process of returning accounts impacted by the Login Lockout situation.

That's right, the first Returned are soon going to be walking the paths of Gielinor again, after what we know has been a stressful and uncertain few weeks for many. We can't wait to see you back in game, and we can't wait to deliver on that Awesome April of content we spoke about in last week's livestream.

WAVE UPDATES

As we mentioned last week, returning accounts is the start of a journey rather than the finish line. With our learnings from the Beta, this will be a rolling process of returning accounts. Keep this page bookmarked as we bring you all the latest updates on account return waves as we have them.

Wave 7 - Final Wave & Next Steps | 12:45 Game Time, April 9th

Hello everyone,

We are very excited to let you know that our final wave of has now released, which means that almost all affected accounts have been returned to the game. Thank you so very much for your incredible patience over the past month as we gave it all we could to restore your accounts to the highest possible quality. It's fantastic to see so many of you back in game.

However, this isn't the end of our journey. A small proportion of accounts require additional attention before we can restore them, and Aftercare will still be necessary to resolve outstanding issues for some of you.

If you're in either situation, here's what to do:

MY ACCOUNT STILL HASN'T BEEN RETURNED

If your account remains locked, the batch telemetry translation process used for other accounts hasn't been sufficient to restore your account to the highest possible quality. This means your account is going to require individual attention before it can be returned, which may take some time.

If you are in this situation, firstly, we want to apologise for the extended wait. Getting you playing again is our top priority. We will work with you on an individual basis to ensure that we more than make up for the wait, as well as covering any membership time spent. You'll also still be eligible for the care package, which includes 'The Returned' title and several other goodies.

Everyone in this situation will be notified by email, so keep an eye on your inbox. We'll also be keeping you updated throughout next week whenever we have new information to share.

SOMETHING ON MY ACCOUNT ISN'T RIGHT

Aftercare is the term we're using for the individualized support we'll be providing to players whose account still doesn't look quite right.

First, we recommend you check our Restoration FAQ for details on some of our most expected issues and the actions you can take to help resolve them. Then, head on over to our Aftercare Form to submit a ticket for anything you need us to work on.

Aftercare is an ongoing process, so if you find something a month from now that you've suddenly realised isn't right, you'll still be able to submit a ticket. Please be patient in these early stages, though - response times will vary based on volume but we're working on getting to everyone as fast as we can. Thanks in advance for your patience.

Wave 6 - 16:00 Game Time, April 8th

Hello everyone,

Wave 6 has now been released, marking our last wave of the day. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case. This brings us up to ~88% of all accounts now returned.

Our next wave will take place on Friday, and with our current projections, we expect this to bring us to almost all accounts having been restored (> 99%).

If anything is out of sorts, please remember Aftercare is here to help. You can submit a ticket here: https://rs.game/LockoutHelp

Note: If you are missing your Returned Package, please log out with an inventory space free and log back in again to receive it.

Wave 5 - 15:15 Game Time, April 8th

Hello everyone,

Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.

Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.

Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.

Wave 4 - 13:15 Game Time, April 7th

Hi all,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisional at this time.

As we mentioned earlier, this is an active development situation - anything can happen and we can't risk the quality of the process at any stage. Things have gone mostly well so far this week, but there's always a potential for change. We'll do our very best to keep you updated along the way.

Wave 3 - 15:20 Game Time, April 6th

Hi all,

The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.

Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.

Please check back soon for more information about future waves.

- The RuneScape Team

Wave 2 - 12:00 Game Time, March 31st

Hello everyone,

We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.

We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.

Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.

Take care,

- The RuneScape Team

Wave 1 | 12:00 Game Time, March 30th

The first wave of returning players will be rejoining the game shortly, as accounts begin to become unlocked. Those in the first wave will have received an email inviting them to log in.

This wave is a smaller one in order for us to build confidence in the restoration method. More players will have their accounts restored in coming waves, so please check back for more news.

KNOWN ISSUES

While it'll be business as usual for many of us (Game Updates will continue, content will release, etc.), there might be some unexpected side effects for accounts impacted by the Login Lockout. While we've done our best to minimise inconsistencies with account recovery, unfortunately a few issues remain unresolved. Rest assured however that we'll be working hard to make even the smallest detail right through that one-to-one aftercare we've mentioned before. More on that in a bit!

So what are those remaining issues? Let's dive into them.

  • Bank and Inventory will likely be jumbled, with items shuffled and disorganised.
  • Invention Perks may have been reverted to an earlier state. 
    • However, we have been able to refund most components for any perk rolls since the last saved state of your Perks. We have also added 50% extra of any returned components.
  • Some player-owned farm animals might be missing.
  • Some players will have been teleported to Burthorpe or Lumbridge.
  • Some UI settings might have changed.  
  • Potential for duplicated or missing items under certain conditions
  • Bonds and Keys may not be restored immediately upon your account being unlocked.
    • This is restored under a separate process and should be resolved shortly after deployment.

There may be more issues than listed here. We will update this list as needed.

We've tried our best to resolve as many issues as possible whilst also balancing the desire to get everyone back in-game as soon as possible. We know some of you might be more impacted by these issues than others, which is why we've set up a dedicated aftercare service for all affected players to use. We've also put together a bit of a care package to help kickstart your RuneScape experience!

WELCOME BACK PLANS

https://preview.redd.it/vk9a6rr1m5q61.png?width=2296&format=png&auto=webp&s=1c8ffd18a192b9760e87f723418c37a9d97cd65f

You might have heard once or twice over the last few weeks that we're committed to making this right. That's why when you log back in on (or after) April 6th, impacted players will be greeted by a box filled with goodies in their Inventories.

What's inside?

EXCLUSIVE COSMETIC GIFTS

  • Title: 'The Returned' (or 'The Returned Ironman' for Ironmen)
  • Cloak of Returning
  • Disc of Returning Weapon Override
  • Disc of Returning Inventory Object
  • 'Returned from the Abyss' Teleport Animation

CONSUMABLES

  • 10 Restoration Pods (custom made versions of 'Knowledge Bombs', worth 1 Hour of Double XP each)
  • 10 Advanced Pulse Cores
  • 10 Cinder Cores
  • 10 Large Protean Packs
  • 10 Medium Prismatic Lamps
  • 10 Yak Track Task Skips
  • 10 Portable Skilling Packs
  • 10 D&D Monthly Reset Tokens (Members Only)

We'll also be providing everyone another month of Membership - on top of the month already covered beginning March 18th - and Double Daily Keys from April 6th too.

To help you maximise any gains when you return, we're running three bonus-packed weekly events throughout April that include things like double Reaper Points, double Vis-Wax opportunities and a whole lot more. We've also extended Yak Track: Yak to Basics by three weeks, re-running Vic the Trader later in April and even granting everyone a wish. You can find more details in this newspost.

AFTERCARE

In order to ensure that everyone's accounts are shipshape, our Player Support teams are on hand to help address any concerns that may have resulted from the account recovery process. They'll be doing their best to make anything right, even when we can't resolve something exactly how it was before the Login Lockout.

Getting in touch couldn't be easier. Simply head to the link below and fill out a quick form. Our teams will be in touch to help resolve your concerns as soon as they can, and you can use the form more than once (but within reason) if needed.

Login Lockout Aftercare

We mentioned it before, but we can't guarantee that everything can be returned to how it was, even with the help of this aftercare program. If this is the case, rest assured that we'll do what we can to make up for anything that's lost. We will do right by you.

Additionally, as much as we'd love to confirm a timescale by which we'll reply to individual tickets, please understand that the speed at which we can resolve them will vary based on volume. Please have patience while we work our way to your request.

WHAT'S NEXT?

We will be returning players wave-by-wave, which means we know some players won't be joining us in-game today. Work continues to restore these accounts, and when they are reactivated they'll also benefit from the above goodies and support with more if needed. If you're in this bracket of players who can't play today, please sit tight - we'll have you in game as soon as we can!

Thank you for your patience and support during what was a long March of investigations. developments and Betas. We're glad to finally begin welcoming you home and we look forward to showing you more of what the year ahead has in store!

- The RuneScape Team

External link →
21 days ago - /u/JagexHooli - Direct link

Originally posted by [deleted]

[deleted]

It's still a discussion we're intending to continue - this is just a new thread to be focused on updates about the returning accounts as a clear destination for that (same as the top stickied post on RuneScape.com). The last title wasn't clearly a destination for that on Reddit and it's unfortunately not editable.

21 days ago - /u/JagexHooli - Direct link

Originally posted by HajimeSaito1574

I'm a bit confused. Are only the 1% getting the cosmetics and bonuses or is every single player? This latest post says everyone which contradicts previous posts. If a JMod can please reply and provide official confirmation, that would be brilliant.

Impacted only still.

21 days ago - /u/JagexHooli - Direct link

Originally posted by AnorexicTrashh

What happened to the talks of ironmen compensation? Hooli said they were going to be discussing it on Monday but gave us no updates.

u/JagexHooli

It's still ongoing - ideas are being workshopped based on the feedback we've seen so far and we'll be talking about it in the near future. We're not necessarily limited to what we have announced so far being the only thing we do, plus we have the events and wishes to think about.

It's a discussion we're going to have with all of you for sure, including some destinations to provide thoughts / feedback, in the near future.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Jewelers_Loupe

Ok so after all of our feedback regarding the return package, not a reply from Mod Hooli or anything? I thought it was being discussed? So tired of this shit .

We don't have a response to the feedback to offer as yet, but it's still very much something we're thinking about this week.

As I mentioned in another comment, what we've said we'll do so far is the plan for April 6 - but that doesn't stop us taking that feedback on beyond then, whether that's for the events, the 'Wishes' concept or otherwise.

21 days ago - /u/JagexHooli - Direct link

Originally posted by CyberHudzo

Will there be any notification for the accounts that have been restored? Any emails etc.

Even if some of us havent received any mails from Jagex since 11th March

There will, but if you've had problems with emails, we recommend you keep an eye on our threads and check whenever a wave rolls out. Apologies that for not being ideal.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Zyvyx

I got unlocked but my qccount still isnt fixed. Ot was perfect in the beta server but isnt fixed yet.

We're looking into this now.

To be clear - your account looked great in the Beta, you can now access your actual account in Live but it doesn't like it did in Beta?

21 days ago - /u/JagexHooli - Direct link

Originally posted by Dogismo

we need an answer on this, alot of people hanging around to see if we have a chance or not today.
dont make people wait till end of the day for a rejection please

Too early to say just yet. We're just seeing how this wave goes and then we can make the call. We will let you know as soon as we know either way.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Zyvyx

Exactly. Thank you. Do you need any info from me? Because it was basically perfect in the beta.

Perfect, thank you for the confirmation. Sounds like you may have been unlocked somehow when your restoration wasn't ready. The team are investigating now.

Just to confirm, your RSN is the same as the flair correct?

21 days ago - /u/JagexHooli - Direct link

Originally posted by TheMaxCape

I can log in, but my account isn't restored..

Could you provide us your RSN? We're looking into another report of this as well.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Zyvyx

I files a gameplay bug if that helps

We think we've identified the issue. It does seem some people have been unblocked that are not in the first wave.

Fortunately, this is why we wanted to do a smaller wave initially to identify any quirks in this process so this is all good learnings for the rest of it. Please avoid playing for now and apologies for the scare that login must have been for you!

21 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Could you provide us your RSN? We're looking into another report of this as well.

Just to follow up, we think we've identified the issue. It does seem some people have been unblocked that are not in the first wave of restoration deployments and we're working on fixing this asap. This isn't your restoration results, on the upside.

This is a good learning for us with this first, smaller deployment that will help us avoid it for the rest of the process.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Dogismo

Invention Perks may have been reverted to an earlier state. 

  • However, we have been able to refund most components for any perk rolls since the last saved state of your Perks. We have also added 50% extra of any returned components.

componant refunds for missing perks, is simply not acceptable

i dont know the state of mine as of yet, but i in no way got each one the first try

You'll be refunded for each time you spent components for a Perk roll, if that's clearer. That's why we added the 50% extra to help add some allowance in case the odds fall less in your favor.

This won't solve it for everyone of course, and we do apologise - but it was the best possible solution we could achieve with our telemetry. We spent a lot of time trying every angle we could for Perks (and did make some big gains, both with this and having more of a 'reversion' than outright loss expected).

As we mentioned before, if you get in game and aren't satisfied with anything, please do reach out via the Aftercare process. Even if we can't directly return them, the team want to help make things right as best we can despite any limitations.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Zyvyx

Damn. Okay thanks for the quick reaponse. Im not expecting one for this but, do you know if im supposed to be in this wave? Like will i be a le to play soon?

You aren't supposed to be in this wave, which is why you logged in to your account being in the wrong state. I'm afraid I don't have any more specifics for you than that, as I only know this due to the investigation we did into your account.

Thank you very, very much for reporting this though. It's allowed us to get this resolved super quick and it'll help us avoid this happening to others.

21 days ago - /u/JagexHooli - Direct link

Originally posted by VampireFrown

So...No?

Why does Jagex have such a hard time with saying that? (not at all attacking you personally; I know it's not your call)

I mean, I'm personally not holding my breath for access this week, let alone today, so it doesn't bother me, but there are a lot of people waiting anxiously out there today, and it's not fair for them to find out at 6pm when the last guy out of the office says 'nah, not today'.

If it's yes or a no, we'll let you know as soon as it is for sure. We're going to try and offer as much clarity as we can when it comes to what to expect each day.

Today is a bit trickier to offer that level of clarity on as this is a proverbial moment of dipping our toe into the water, making sure everything is as expected and then moving to our next deployment.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Seriih

I'm slightly out of the loop on this. I knew something was going on about being locked out, and I have been unable to log in for the last few weeks as well.

Do I need to sign up somewhere to tell the mods that I've been locked out, or is that something that's done automatically? Just so I don't miss out on being able to log into my account again

You don't need to sign up anywhere at this point, as we're confident we have a comprehensive list of impacted accounts. Keep an eye on your inbox / our wave announcements for any news on when we've unlocked your account.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Furok-Lankmondo

u/JagexHooli Update, I just got kicked into the lobby and I can no longer log in load into worlds

You were likely unintentionally unlocked prematurely, which we just fixed. Unfortunately that means there's likely some restoration work to come for your account still before you can play again.

Hopefully you'll be back in soon, and thanks for the patience while we get this sorted.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Zedn0

What exactly does the aftercare entail that the restoration part can’t do?

It's really going to be case by case so it's kind of hard to answer at this stage. Usually it will be directly resolving whatever is wrong.

When Player Support have the same limitations on something, like the Perk stuff, it may be related content (like even more components) or even something else to make up for your losses.

It'll be a two-way process in that way, other than potentially needing to be a little patient on the response times (depends on the volume we receive!).

21 days ago - /u/JagexHooli - Direct link

Originally posted by Rs3_Myway

u/JagexHooli You realise you have introduced quite a big bug here for the economy depending on how many account?

https://www.reddit.com/r/runescape/comments/mgg1sv/users_unlocked_by_mistake_dont_be_naughty_and/

It's already been fixed and addressed.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Fluff322

We keep eye today or move with our day ? Seriously be accurate at one point in this whole fiasco word “soon” ans “patience” has lost all meaning at this point

We really want to offer that confirmation, but the call hasn't been made yet. We're monitoring this wave's success before the call on when the next waves will happen is made.

As soon as we know, we'll let you know. For future deployment days, we expect this to be something we can more confidently communicate.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Jewelers_Loupe

I am just curious, the "Make a wish" at the end of April, is that just for us the 1% or for all players in Runescape ?

Everyone, though we plan to offer several more Wishes to impacted players of course.

21 days ago - /u/JagexHooli - Direct link

Originally posted by AMillsONRS

So there is still no mention of compensation for ironmen? I dont get it. u/JagexHooli

The feedback is with the team and they're actively working on some proposals for what more we can do for Ironman.

We don't have those plans in a way that's ready to share and get further feedback on just yet, but it's coming.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Furok-Lankmondo

I’m confused, my account was perfect and nothing was out of place, why lock it out again?

What's your RSN?

We did block all access for impacted accounts to quickly prevent unintended log-ins which - for the sake of speed - temporarily included the restored accounts for a quick moment there apparently.

This could still mean what I responded to you with still applies, but it may also mean you are back in. Worth a check!

21 days ago - /u/JagexHooli - Direct link

Originally posted by Bvrnsy

Are we guaranteed to get our RooT dinos back (if they are lost) that were obtained between 8th Feb-4th Mar? As an iron, I can't just go and buy more, and I did a lot of BGH in this time.

I don't have an answer to hand on RooT, but I'll ask the team and get back to you.

21 days ago - /u/JagexHooli - Direct link

Originally posted by ZoomerFruit

Of course? Where was this mentioned? So many things are left on speculation and not much at all I’d clear

Honestly we should have been much clearer all up on the Wish front. Really sorry about that. Because it's early in development, we decided to make it vague and mysterious - but in hindsight, we really should have just detailed the concept more.

Essentially, it will be a menu card of options to get things in-game - many of which will be inspired by things impacted players say they feel missed out on - which you'll get to choose between. The idea is these wishes will be pretty significant and you can pick wishes that are most relevant to what you want.

Everyone will get a wish at least, with impacted players getting several more. We haven't decided what these numbers are for sure just yet though.

21 days ago - /u/JagexHooli - Direct link

Originally posted by 13whisky

So i got my account unlocked but i didnt get anything from the list ”making things right”?

Everything else seem to be fineish.

The Returned Box will be in your inventory on April 6th.

If anything is off, even if it's small, please do collect a list of it and submit a report here for Aftercare. We should be able to help further: https://support.runescape.com/hc/en-gb/articles/360018668777#_ga=2.184089381.2073546726.1617011141-1120029573.1606728043

21 days ago - /u/JagexHooli - Direct link

Originally posted by AkihiruUzaka

Will ironmen get wishes also?

My wish is very, very small and niche (wouldn't be included in any drop down). Will there be the option to get this granted?

To be decided on the Ironman front - there's a bigger discussion on what more we can do for Ironman accounts based on the feedback so far, and it's one we want to have again with all of you to see what you make of our plans.

The Wishes will almost certainly be pre-determined options, as they all take bespoke development work to make possible - so unlikely I'm afraid.

21 days ago - /u/JagexHooli - Direct link

Hey everyone. We're still monitoring the first wave as more folks log in who were restored. No updates on our next waves to share just yet.

As a heads up, we've unfortunately had to postpone our plans for a stream tonight to talk about our April content. We've had some team availability changes happen last minute and we're all tied up on restoration wave work right now with the team.

For the sake of keeping our focus on this, we will go into revealing that content next week instead. We're also going to pull together a Leads Q&A alongside it since we've not had a chance to do one for quite some time.

In case anyone is concerned, we didn't have any updates to offer on the Login Lockout beyond what we've been saying already today so there's no information not being said because of it.

Looking forward to being back on stream with you all soon though!

21 days ago - /u/JagexHooli - Direct link

Originally posted by joe32176

Should we be going through everything and submitting one big report or submit things as we see them? The post says we can submit multiple, but it also says within reason. I don’t know what Jagex sees as with in reason so some clarity there would be great.

Would suck to get to my POF animals on submission 3 and get a response saying sorry you’ve hit your limit for help.

Ideally in one report but you can submit across as many as needed, as long as it's reasonable.

Within reason is more just there to ask you include as much as you can in your reports and not hit us with a bunch of tickets individually - we need to do our best to respond to everyone as quick as we can, so it helps to do as much as you can per ticket.

That said, we expect people to find things later and we are allowing for some flex there too.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Primal-Force

Is Yak to Basics extended by two weeks or three weeks? This post says three weeks, but the hyperlinked newspost says two weeks, and in-game still has the original end date listed

We're upping it to three based on feedback, very recent decision. We'll be making that more prominently known soon!

21 days ago - /u/JagexKari - Direct link

Originally posted by [deleted]

[deleted]

I feel as though my comment there was taken out of context.

There was definitely far more than 10 accounts, even in this first small wave.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Village_People_Cop

Yep, when I heard the first wave of unlocks happened I checked through the mobile client and got it. Everything was still there and I was happy as a clam. Even made a post in this thread about it.

For the next 2 hours I finished up work with in mind that I could go play RS3. I was really excited for that. Then I tried to login after work and was locked again. Really pissed about that one

What's your RSN? We can ask the team to take a look now.

21 days ago - /u/JagexHooli - Direct link

Hello everyone. Thanks for your patience today while we monitored the first rollout wave and fixed some of the initial issues that cropped up.

We just had our late afternoon regroup to confirm next steps - and we can now confirm the next wave will take place tomorrow rather than later today.

The team are rounding up the next players for restoration deployments over the rest of this afternoon, and we'll be prepping for the rollout as soon as we can tomorrow. We'll keep you updated on next waves and any further information as we get it.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Iron_Deer_QC

Ive seen a post about a beta account that was worst than what it was durring the beta when he came to the live server.

That was a mistaken unlock rather than a restore. We've already addressed that error.

21 days ago - /u/JagexHooli - Direct link

Originally posted by Rs3_Myway

Credit where its due , they timed that to the minute 5pm finish work time !

kudos

We actually finish at 6 in terms of core work hours here.

21 days ago - /u/JagexHooli - Direct link

Originally posted by DofusNooboo

We finish at 6 too but if shit hits the fan then we work lates and nights until it's resolved and the only thing that is flowing is sweat, not coffee.

With respect to the team, many of us have been doing that for 26 days straight now. That will continue for some people tonight almost certainly too.

20 days ago - /u/JagexKari - Direct link

Hey folks, we've just launched the second wave of accounts. See the update here:

Wave 2 - 12:00 Game Time, March 31st

Hello everyone,

We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.

We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.

Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.

Take care,

- The RuneScape Team

19 days ago - /u/JagexHooli - Direct link

Originally posted by Ayitriaris

We will surely enjoy our double keys starting on 6th! We can’t log in, but i guess we know we got them? So everything is fine... it’s on us for not claiming them before they go to waste :)

Way to trash the compensation further...

This is actually a mistake in the message. Your Double Daily Keys gets activated alongside the account unlock process, so it'll kick in from the day you return rather than April 6th.

19 days ago - /u/JagexHooli - Direct link

Originally posted by Spartel22

We've heard you have been committed, but the fact that you are taking 5 days off and releasing updates while a lot of people voted to put this on hold proves that wrong.

The 'Compensation' package is complete garbage; daily players are missing out on so much more. Why are you granting wishes for people who are not affected by this?

There will be more wishes for those affected - the current plan, which isn't locked as yet, is that all other players will get one.

19 days ago - /u/JagexHooli - Direct link

Hey everyone. For those of you we've seen wondering about the Spring Festival, we just wanted to let you know anyone joining late will be given a significant amount of the tokens based on the number of days missed.

If you do end up missing the event entirely, we'll be sure to give you all the items unique to the Spring Festival store. This also applies to the April Fools items today.

In terms of the rollout, the monitoring of the Wave 2 rollout over today looks positive and we've seen some great first reports from players who are back in.

This monitoring step is something we're doing for every wave. It's really important that we treat your accounts carefully and we're there to support any major issues as soon as we can if something goes wrong.

The plus side is, after some surprises in Wave 1, the success of Wave 2 should mean we can release future waves with increased confidence. We plan to go even bigger for Wave 3, and we'll keep building on that as quick as we can to get everyone back in game.

19 days ago - /u/JagexHooli - Direct link

Originally posted by Pearsauces

But we still miss out on the massive amount of daily experience from the butterflies?

And no mention of the April fool's pet? (You edited your post after I said this. Thanks)

I know you guys can do better communicating with us. Please, just think of what's happening in game before you post

You'll get the April Fools pet for sure.

We have seen the feedback on the butterflies experience this week but it's not something we have an answer for today.

The package going in on April 6th is as it is, but there's nothing to say we can't do more beyond that - either through the events or something else. We'll make sure the butterfly feedback is part of these discussions going on in the team too.

(And to any Ironmen reading this, this includes what more we can do for you all up, that hasn't fallen off our radar)

19 days ago - /u/JagexHooli - Direct link

Originally posted by t0rchic

Good updates. Do you have a comment on the status of ironman compensation?

Not just yet unfortunately but it's being worked on. It won't be addressed in the package from April 6 but we do plan to do more and share that in a way where we can get feedback from the community.

19 days ago - /u/JagexHooli - Direct link

Originally posted by legolasvin

I mean, at this point the "significant amount of tokens" is a straight up lie. Going to be a shameful number like 500 tokens or something, similar to the 10 medium lamps you guys are giving out for a month lost

Not to mention 6th April will see the Rex bosses out, yet many still won't be back in, thereby missing out on Day 1 drops and money. Who's going to account for that?

The behaviour from jamflex over the last 10 days has been straight up disgraceful and indicative of a middle finger to the players.

I hope the end result will make you feel differently as the intent definitely isn't for it to be on the low side of tokens per day.

If it helps, Rex Matriarchs is still on hold and won't release April 6th.

19 days ago - /u/JagexHooli - Direct link

Originally posted by Pearsauces

I appreciate that you are coming out here to post, knowing you are going to get hammered.

It's frustrating to see that the "care package" isn't changing though. I get you "can" offer more. But it's going to be 30 + days before we have a chance to get in again, and we'll get 10 medium lamps. With the current TH, there's a chance of using literally 1 key to get that. Why not make it huge? You aren't losing anything giving people more

I know it's a bit of a Hooli-ism to say the last two words at end of this sentence, but I would say what we are doing for impacted players is an ongoing discussion.

There was a lot of feedback about things people wanted to see and the team are working out the best ways we can incorporate that feedback - either in event form, the wishes or maybe even something else.

19 days ago - /u/JagexHooli - Direct link

Originally posted by teppotulppu

Is it going to play any factor on compensation package how long you were out.

Wave 1 and 2 are in a week earlier than wave 3. Who knows how many waves until everyone gets in?

All we can confirm today is that your Membership time out beyond this week is also covered, plus the one month extra.

This is a question we'll cover as a team next week for sure, on top of all the other feedback topics on the welcome back plans.

19 days ago - /u/JagexHooli - Direct link

Originally posted by The_Golden_Warthog

I was able to log in for the first time since the lockout and didn't receive any items or cosmetics. Whom should I contact?

You'll receive everything on April 6th with our next Game Update.

Out of interest, how was your account? Was it as you expected?

19 days ago - /u/JagexHooli - Direct link

Originally posted by CyberHudzo

On the point of an ongoing discussion. Will there actually be a place to discuss this or should we keep shouting into the abyss and hope our suggestions get picked up by jmods?

We are reading everything across every platform we can so even when it feels like the abyss, it's likely we've read it.

I talked on Monday about setting up some destinations for Ironman feedback, but we are just waiting on some info from the dev team to bring to the table before we proceed with that.

19 days ago - /u/JagexHooli - Direct link

Originally posted by Cravask

Thank you for breaking the silence.

Re package - I thought IM would have the D&D tokens minimum but understand it is not the case?

I'll need to double check this but I don't believe so right now.

14 days ago - /u/JagexHooli - Direct link

Morning everyone. Just dropping in to let you know we have another wave prepped and in testing - we'll have a Go/No Go call at 12 to confirm this can go ahead.

Provided everything goes to plan, our next wave should be early this afternoon. Like wave 1-2, the third wave is much bigger than the last one but there's still more to come before everyone is back in.

14 days ago - /u/JagexHooli - Direct link

Originally posted by Syning

Mornin. Will there be emails sent to those getting unlocked?

We do send them out every round but there's still some people not getting them despite being identified / unlocked correctly - so it's worth checking your login right after any announcements.

14 days ago - /u/JagexHooli - Direct link

Originally posted by Vaxeler

How long will this login lockout aftercare exist? I quit this game for now. I don't know when I will return to this game, it might be after a month or 4. does the aftercare still exist then?

It will for sure.

14 days ago - /u/JagexHooli - Direct link

Originally posted by Substantial_State_88

My question is, what is the compensation for:

  1. April fools event that we missed, are we getting the pet?
  2. The Spring festival event that we can't part take in, are we getting exp, yak track skip, event mystery boxes, outfit and title?

Thank you

April Fools Pet: Yes

Spring Festival: If you get in late, we'll give you a hefty amount of the Spring Tokens based on days missed. If you miss it entirely, the cosmetics you will get for sure but no decision has been made on the other bits though. We'll pass the feedback along.

14 days ago - /u/JagexHooli - Direct link

Originally posted by BuffaloJigsaw

Hooli said in another post that double daily keys won’t start until the day you are back in.

Correct - bad wording on our part there, sorry.

14 days ago - /u/JagexHooli - Direct link

We are go for our next wave today. There's a small wait to prepare the accounts onto the live servers, the unlock process etc - but it should be no later than 2pm Game Time.

We'll post as soon as this wave lands so you can check your accounts. We're also preparing our next wave of accounts and we'll let you know when to expect that once we have more details.

14 days ago - /u/JagexHooli - Direct link

Originally posted by FI_Goat

What’s the game time now? We don’t know the game time as obviously we can’t get into the game

It's currently 11:35 Game Time.

14 days ago - /u/JagexHooli - Direct link

Originally posted by LorenzoPNL

is this wave bigger than last 2 waves?

Much. Each wave has grown substantially in size, and the next ones we're prepping for after this will be even bigger still based on our current plans.

14 days ago - /u/JagexHooli - Direct link

Originally posted by IndicationCurrent632

u/JagexHooli - I don't want to be a pain in the ass but 3 weeks ago I had asked whether it was normal my account was not locked yet. You said you'd speak with the team about it. It's still unlocked but reset to lvl 1s. When will my account get locked? IG: "El Prodigy"

https://www.reddit.com/r/runescape/comments/lxmg00/psa_issue_preventing_players_from_logging_in/gqqatz1?utm_source=share&utm_medium=web2x&context=3

I'll get on this, this is likely on me - sorry. I did raise it with the team but probably missed their response in the melee.

14 days ago - /u/JagexHooli - Direct link

Hey everyone. We're chatting to the team now about the latest ETA on the current rollout given our last estimate was before 2pm Game Time. We'll be back with info as soon as we have it, hopefully in the next couple of minutes, but nothing to be concerned about in terms of the rollout being at risk!

14 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Hey everyone. We're chatting to the team now about the latest ETA on the current rollout given our last estimate was before 2pm Game Time. We'll be back with info as soon as we have it, hopefully in the next couple of minutes, but nothing to be concerned about in terms of the rollout being at risk!

Latest from the team - since the ingestion is going a little slower than expected, we can't pinpoint a specific ETA right now (see what just happened with the 2pm Game Time bit!) but our hope is within the hour. I stress the word hope for now as the bigger wave has already taken longer than expected.

Just to be super clear - everything is still on track for today, nothing is in jeopardy there, it's just a matter of when the live transfer process finishes. We'll pass any news as we get it.

14 days ago - /u/JagexHooli - Direct link

Originally posted by joe32176

Big sigh. The last two waves gave you great info on it and you fixed problems that arose. You were prepping this wave all day Thursday, gone for the weekend and back to prepping all day today. And it’s still not ready.

Not buying confidence here. Can you at least confirm if everyone will be back before the end of April?

It's not an issue, if that helps, it's just the rate of processing with a larger wave.

14 days ago - /u/JagexHooli - Direct link

Originally posted by cuteei

We still having the 3 wave today right?

Still happening, it's just taking longer to process than we anticipated. The only issue we're facing with this is the wave is much bigger. Hoping to have news soon.

14 days ago - /u/JagexHooli - Direct link

Originally posted by JanuaryMoons

Hooli Discord: So just to give you our current projections - At present, we expect the vast majority of people impacted in this to be in by no later than the end of the week. The scale of each wave has been ramping up leaps and bounds, and for those of you worried the vagueness = tipping into next week, that's not where our projections put us at all. These are projections, but we're confident in them. We'll also talk about this across the next day or so to go more in depth on numbers so far etc tomorrow on stream, answer your questions etc.

Thanks for sharing this!

14 days ago - /u/JagexHooli - Direct link

Update @ 15:20 Game Time, April 6th

Hi all,

The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.

Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.

Please check back soon for more information about future waves.

- The RuneScape Team

14 days ago - /u/JagexHooli - Direct link

Originally posted by Iron_Deer_QC

u/JagexHooli

Guys I have GREAT news! 1/2 of my account is back and I can log in! But.... when I log in its at the creation screen... oupss

RSN: ironkkenobi

We've passed this to the team to look at now. Please hold on playing for now if you could.

14 days ago - /u/JagexHooli - Direct link

Originally posted by Dr_Aja

My account was rolled back two weeks to before the DXP event, but my account is yet to be locked out, or repaired in these waves. Can you at least acknowledge that you see my account was affected, and will eventually be fixed?? RSN: LazyEyedJedi

We have you identified for fixes. Are you extremely active on OSRS by any chance?

14 days ago - /u/JagexHooli - Direct link

Originally posted by CyrussRS

My account is in absolute shambles. I have gear missing, gear added, several items duped, empty eofs, some random items added I know for a fact I never had like wolpertinger pouches, a random extra cash stack I never had... Idek where to begin, I know it's a video game but I feel like I'm going to faint looking at this :(

Sorry to hear about this. Could you drop your RSN name? If your account is out of norms, this would really help all the restoration work including resolving your account.

Also, feel free to submit as many Aftercare forms as needed in this situation to cover anything that's wrong.

14 days ago - /u/JagexHooli - Direct link

Originally posted by 708145h

posting this here because reddit mods deleted my post... just got my account back, its a mess, loads of stuff is missing. I guess posts are being deleted of this nature... just trying to fill you guys in when Jagex won't

Could you post your RSN name so we can take a look? Also, please do submit as many Aftercare tickets as you need here so we can get on this for you! https://support.runescape.com/hc/en-gb/articles/360018668777

14 days ago - /u/JagexHooli - Direct link

Originally posted by IronDarck

/u/JagexHooli I have gotten my account recovered but i lost my biting 4 and didnt got a single component back

Drop a ticket here and we'll be able to do as much as we can about this through Aftercare: https://support.runescape.com/hc/en-gb/articles/360018668777

14 days ago - /u/JagexHooli - Direct link

Originally posted by ShadyFe

Just how f**ked really is my account if I'm not back in now? Getting truly fed up with the shite communication

The wave based releases are so we can deliver relevant improvements / fixes to the translation process before restoring certain accounts that have been identified as needing extra work. This has all been going on alongside the wave deployment work.

Basically, it means you should be restored just as well as everyone else, but we just need to do some extra things to best ensure that.

14 days ago - /u/JagexHooli - Direct link

Originally posted by Odensejern

Rsn: Odense jern Everything looks fine but invention, missing a few perks and many materials also missing

Please reach out to Aftercare - we'll see what we can do to help: https://support.runescape.com/hc/en-gb/articles/360018668777

14 days ago - /u/JagexHooli - Direct link

Originally posted by Yasuomidonly

I lost all my perks on my SGB

Who do I contact?

Aftercare may be able to offer some level of support here - worth reaching out: https://support.runescape.com/hc/en-gb/articles/360018668777

13 days ago - /u/JagexHooli - Direct link

Hey everyone,

To kick off today, we want to give you a slightly more forward-looking update on the Login Lockout waves for the next two days.

In order to give you this more forward looking information, we need to stress that this is all provisional. This is an active development situation, anything can happen and we can't risk the quality of the process at any stage. Yesterday's processing taking ~2 hours longer than expected is a prime example of some of the unknowns these deployments can throw up at us.

However, this is our current projection as of this morning:

Currently Underway

We have prepared a significantly sized wave as of last night that is now processing. Processing this may take all day and has the potential to land anywhere from late this afternoon to early tomorrow - we'll keep you informed as soon as we have an indication.

This next wave will take us up to ~70% of all impacted accounts being back in game.

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week.

While Wave 4 continues processing, we are also preparing Wave 5 for testing and checks ready for release - we expect this to be sometime on Thursday. Once we have more details on this deployment, we'll let you know what to expect.

13 days ago - /u/JagexHooli - Direct link

Originally posted by teppotulppu

Is there going to be a wave done on friday? Or is it no-go because you cant monitor it with the care you want during weekends?

There could very well be yes - the earlier time we needed to spend monitoring and assessing is now letting us move at a better clip for the rest of these waves (at least based on the results so far). Too early to confirm a Friday wave just yet though.

13 days ago - /u/JagexHooli - Direct link

Originally posted by peaceshot

My account was already unlocked last Tuesday, and now I log in today to find out my entire last week of progress has been wiped?????????

EDIT: Jagex, how do I know that any content I do now isn't just going to get arbitrarily wiped again? Why was all of my progress from the past week wiped, after having already been unlocked?

Could I get your RSN? We can look into this urgently.

13 days ago - /u/JagexHooli - Direct link

Originally posted by DofusNooboo

Are emails sent out once the wave has been unleashed and accounts have been unlocked or will emails go out while the wave is processing?

Also, do you know how long the ultimate currency pack promo will last for? I wouldn't want to miss out on it.

Emails will go out once the processing completes and everyone is deployed - usually it's shortly after we announce it here, on RuneScape.com etc.

13 days ago - /u/JagexHooli - Direct link

Originally posted by peaceshot

My RSN is Mori.

We know what happened here - it's not a loss of save data, just a deployment error. Thank you so much for reporting this as it caught a couple of other potential instances of this for future waves (thankfully extremely small numbers - single digits - but still!).

Can you reach out via Aftercare for further support? We're going to prioritize your ticket (we've let PS know you are coming) and help you asap. For now, please avoid playing until you've worked with them. Thank you!

https://support.runescape.com/hc/en-gb/articles/360018668777

13 days ago - /u/JagexHooli - Direct link

Originally posted by Shyaelita

I'm happy to be back in game, but I logged in with 0gp (none in bank as well) I sent in a ticket yesterday - no response yet but given how busy things are understandable. But since then I've gained gp will that effect anything when they do get around to it?

Gaining GP won't impact anything so feel free to make some money.

Response times on Aftercare right now are pretty quick, so you should hear soon. Thanks for the patience while we sort this out for you!

13 days ago - /u/JagexHooli - Direct link

Originally posted by AlloyPokefan

/u/JagexHooli Good morning Mod Hooli I had a small question as someone who is still locked and patiently waiting... I was wondering if there was any discussion regarding Ironman accounts in terms of compensation ? it's been over a month worth of dailies, weeklies, monthlies, shop runs, activities - holiday events even that we have missed. I feel a cape and a cosmetic override is very underwhelming as a compensation for this issue. Thank you.

There has been more discussion on Ironman accounts and we'll hopefully have more to share / discuss with all of you within the next day or so.

13 days ago - /u/JagexHooli - Direct link

Wave 4 - 13:15 Game Time, April 7th

Hi all,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisional at this time.

As we mentioned earlier, this is an active development situation - anything can happen and we can't risk the quality of the process at any stage. Things have gone mostly well so far this week, but there's always a potential for change. We'll do our very best to keep you updated along the way.

13 days ago - /u/JagexHooli - Direct link

Originally posted by MyHaulsGetOutOfHand

Got the email that I should be back online, however still unable to log back in :/

Could you pass me your RSN? We can look into this.

13 days ago - /u/JagexHooli - Direct link

Originally posted by UnderMotion

Same here! Got an email yesterday but my account hasn't been unlocked in yesterday's or today's wave...

Could I get your RSN?

12 days ago - /u/JagexHooli - Direct link

Morning everyone.

Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.

Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.

12 days ago - /u/JagexHooli - Direct link

Originally posted by AkihiruUzaka

u/JagexHooli There have been several reports now that the aftercare has been completely useless. They are requesting that we provide unequivocal evidence that the items were received/owned. Even rejecting some requests where screenshot evidence has been submitted of drops being received.

For the majority of us, we don't have video footage or even screenshots of our drops/banks.

Obviously there are data gaps, hence why some accounts have missing items upon restoration. I really hope that the aftercare are not basing the decision to return items solely on the data which may or may not be missing (though this would appear to be the case).

Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.

I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!

If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.

12 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Morning everyone.

Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.

Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.

Just an update to this - in the processing of Wave 5, we've caught some discrepancies that have set our timelines back a little.

We're still expecting to squeeze in both Waves today, but our first wave will likely arrive early-mid afternoon now. We'll keep you apprised as we go.

12 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.

I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!

If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.

Just to add to this - according to the team, only two Aftercare reports have been fully closed/denied so far and both were due to false requests.

12 days ago - /u/JagexHooli - Direct link

Originally posted by Odiras

I've sent my ingame / username in a private message.

Thank you! Passing it to the team now.

12 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Thank you! Passing it to the team now.

Looking into my messages - I don't seem to have this in my inbox. Could you send it again?

12 days ago - /u/JagexHooli - Direct link

Hello everyone!

Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.

Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.

Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.

12 days ago - /u/JagexHooli - Direct link

Originally posted by eivittunyt

Will there be compensation for components used to craft lost invention gizmos?

I crafted hundreds of ancient gizmos to get rare perks with common components and they are now all gone.

Aftercare can sort you out there. Best to reach out via that: https://support.runescape.com/hc/en-gb/articles/360018668777

12 days ago - /u/JagexHooli - Direct link

Originally posted by Molten-Universe

I'm back in from just now and everything looks fine I still have all my gear but no money at all.. Not even in the bank otherwise everything looks normal.

We've seen a couple of reports of this - head to Aftercare and we'll be able to sort you out no problems though: https://support.runescape.com/hc/en-gb/articles/360018668777

12 days ago - /u/JagexHooli - Direct link

PSA: If you are logging in and not finding your Returned Package, please log out with inventory space and log back in. This seems to resolve the issue.

12 days ago - /u/JagexHooli - Direct link

Originally posted by DeadBabyPowerade

Missing my GE Offers, there goes my max cash stack I guess

Submit a ticket through Aftercare - we should be able to help you out: https://support.runescape.com/hc/en-gb/articles/360018668777

12 days ago - /u/JagexHooli - Direct link

Hello everyone,

Wave 6 has now been released, marking our last wave of the day. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case. This brings us up to ~88% of all accounts now returned.

Our next wave will take place on Friday, and with our current projections, we expect this to bring us to almost all accounts having been restored (> 99%).

If anything is out of sorts, please remember Aftercare is here to help. You can submit a ticket here: https://support.runescape.com/hc/en-gb/articles/360018668777

Note: If you are missing your Returned Package, please log out with an inventory space free and log back in again to receive it.

12 days ago - /u/JagexHooli - Direct link

Originally posted by [deleted]

[deleted]

Thanks for providing the RSN. I'll ask the team on this, weird one. Have you tried logging in and out first?

12 days ago - /u/JagexHooli - Direct link

Originally posted by No-Body-9807

Omg finally i got my account back, thanks jagex, but i only have 16 days of membership left, where is my 2 months of free membership ???

These should be with you within the next 24 hours.

12 days ago - /u/JagexHooli - Direct link

PSA: I've just been informed The Returned Gifts are running behind on Wave 6. Should be sorted soon, but this may be why some of you haven't got your pack yet. We'll let you know once this has completed.

12 days ago - /u/JagexHooli - Direct link

Originally posted by SubstantialBand4343

you didnt restore my acocunt, you just gave me a saved file from 8th of feb

you clearly have no idea what you're doing, give it up... not playing again

f**k ur shit company morals

This shouldn't be the case - could you drop your RSN here? We can look into this immediately.

12 days ago - /u/JagexHooli - Direct link

Originally posted by zoroarrkk

u/jagexhooli Can I still play even though I'm submitting a ticket for aftercare about the quest? Or will I need to wait until they've fixed it?

Yeah you should be fine. That's an odd bug too, so I'm sure the team will jump on it. Thanks for submitting the ticket.

12 days ago - /u/JagexHooli - Direct link

Originally posted by savethesunfirex

Unfortunately the aftercare webpage is non functional for me so i will post here. My account seems fine for the most part there are some notable thing missing at least that i can recall as it was stuff i was working on prior to being kicked and locked out.

Items:

3mil Gp (Had around 12mil or so total prior to reset)

Orcarium armor set

orcarium 2h melee weapon

necronium armor set

unknown amount of decorated mining urns

about 7-9k Soft clay (was making the urns above)

about 2k protean planks

around 3.5k protean hides

13 or so training dummy boxes

misc herbs of an undetermined amount

misc divination items

Progress:

Mining and prayer seem to be lower that it was before i got kicked.

Seem to be missing bonus exp in a number of skills most notably attack, defense and crafting. Possibly more but those are the only three i can recall with absolute certainty.

Character:

Noting major but it's notable that i was female before the rollback. cosmetics also seemed to be reset as a result. These can be fixed manually but i thought i'd throw these in for some data points.

We won't be able to help you here. Please do submit this as a ticket - give it a bit as it sometimes errors out under load.

12 days ago - /u/JagexHooli - Direct link

Originally posted by kabooms31

I still can’t login yet I got the email saying my account is restored.

Edit: took quite a few attempts but was able to at least get to the lobby.

We should have fixed this for you now!

12 days ago - /u/JagexHooli - Direct link

PSA: Anyone returned to game today has been given all the new 2021 Spring Festival unique unlocks for free given it's late into the event. This is in place of tokens and will also apply to any of you getting in tomorrow.

(Note: The Butterfly Outfit is not included in this).






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Login lockout restoration
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Restoration FAQ
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Login lockout restoration
Game Version: Our aftercare process to put things right for anyone affected by the Login lockout, whose accounts need additional support...


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