devtrackers.gg → Runescape

[2020] L-Mods join /r/runescape | User flair update


Original Post — Direct link

Hi everyone! Some quick subreddit updates for you all:

Local moderators

Those of you who browse the official RuneScape forums may have seen some purple-crowned moderators around. The purple L-Mod crown was originally used for partners of Jagex who supported the localized versions of the game (hence the name local moderator). It has since been repurposed to mark external community managers who work closely with Jagex.

To give you a better idea of what they do, here's a quote from a local moderator describing some of their duties:

- Forum moderation.
- Facilitating communication between Jagex and the FMods.
- Compile and relay player feedback/suggestions from the forums directly to Jagex.
- Submit trademark and copyright reports; this includes reporting websites and social media pages in the following categories: phishing, real-world trading, bootleg merchandise, scamming pages, etc. - Escalate any risk/urgent issues.
- Anything else in which our direct point of contacts at Jagex ask us to do.

A couple of them have recently joined Reddit as well! Their visible activity on other platforms mostly consists of moderation and guiding people towards support channels. Since they will be unable to do any of that here (/r/runescape is a player-ran subreddit and is not used for account help), they will mostly focus on general engagement.

Please welcome CM Husker (/u/JagexHusker), CM Stark (/u/JagexStark) and CM Krocodile (/u/JagexKrocodile)!

You will be able to recognize them by their purple crown flair.
Local and Jagex moderators will be watching this thread to answer any questions you have about this.

User flair update

We've recently updated the subreddit's user flairs to support the Reddit redesign (new.reddit.com for those unaware). Now, if you pick a user flair it will display correctly on all versions of the site.

You can pick a user flair in the subreddit sidebar.

Users wishing to fix their special/discontinued flairs for new Reddit should contact us instead.

External link →
almost 5 years ago - /u/JagexJD - Direct link

Welcome, guys!

almost 5 years ago - /u/JagexPoerkie - Direct link

Originally posted by ImRubic

Just curious if the Lmod responses will be tracked with the Jmod tracker on the discord. May want to pester Adam if you need to. :P

I don't believe they currently are, but I'd be interested to hear if this is something that we want to happen!

almost 5 years ago - /u/JagexJD - Direct link

Originally posted by JagexHusker

Hello 😀

I'm liking this purple flair.

almost 5 years ago - /u/JagexPoerkie - Direct link

Originally posted by Tranquil_Pure

Welcome! Not to be a skeptic but why can't we get a focus on community engagement from actual company employees? "External Community Managers", does this refer to a contracted/hired third party?

We will continue to be present on Reddit and actually hope to be more present going forward. Mod Kari joined CM recently and we've had a role open for a Lead Community Manager quite recently too. This means we should be back to full strength soon.

The Lmods have access to many of our internal systems and should be as informed as we are. Allowing them to work alongside us during game update launches or big releases, periods we've previously identified that we could be lacking communication. Introducing these Lmods to the game, is a step in the right direction to address this.

almost 5 years ago - /u/JagexPoerkie - Direct link

Originally posted by Tranquil_Pure

Thanks for the additional information. Customer Support has always been a large gripe from the player base, and not without reason. I hope this is the first step forward to improving that. Will they be involved in osrs projects as well? I failed to find a similar announcement there, but I AM on old Reddit on mobile so that is an issue sometimes for Reddit searches.

This is specifically for RS3 to begin with. As it stands there are no plans to introduce this on OSRS but if the team wish to do something similar I don't see why that cannot happen. CM Krocodile, CM Stark & CM Husker do however have RS3 player experience (not sure about their OSRS Knowledge)

Worth noting however is that we don't want them to fulfill a Customer Support role as this against Reddit's TOS (and the best place to get help is via our support centre).

almost 5 years ago - /u/JagexPoerkie - Direct link

Originally posted by Tranquil_Pure

Awesome! I look forward to seeing how this develops, I appreciate you taking the time to quell my curiosity! Edit: If we have an issue that customer support is actually unhelpful for, is there a protocol for that? There's been at least one instance where they were completely wrong on a situation and a public Reddit thread was the only solution.

I think it's too difficult to give a simple yes or no answer to this. I'd like to think that we as CM tend to keep an eye out and pick up any oddities if we think there are and flag them to player support so that they can actually investigate.

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