[2020] game wont start constantly crashes

Have you gone through all these steps? https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load and when you say sent the crash report, do you mean clicked "send report" on the crash pop-up or sent us your crash logs like the guide in the link tells you how to do. If not please do so, so we can have a closer look and help you out!