almost 2 years ago - AndrewT - Direct link
Did you load a save from before the recent 3.4.2 patch into that version? If so, they are not compatible, and you need to revert to your previous version to continue that galaxy.  
almost 2 years ago - AndrewT - Direct link
If two of you get this, I guess it's likely to be a bug rather than a tech support issue. If it's not already reported in the Bug Report forum, please make a new thread there on the issue.

Sorry about that problem!