almost 3 years ago - CommunityTeam - Direct link
Hi a-madman,

For purchase issues, you should directly contact our support team with a ticket:
  1. Click on the question mark icon on the main menu, (or press Ctrl + /).
  2. Click on Create ticket, then follow the on-screen instructions to provide details and submit your ticket.
More information on how to contact our support team here: How to contact Star Wars: The Old Republic (SW:TOR) support.