@FlynnRider1993 That tweet is really old, and just under it there’s a reply indicating how to do ban appeals, which we do and have done since. Your friend should write an e-mail at support@cremagames.com subjected Ban Appeal, and including their in-game name.
@MeisterEnte Switch is planned for after our 1.0 launch! It's still unclear when that will be, so we cannot give closed dates, but will keep everyone posted as we approach the time!