Original Post — Direct link

Hello, Ubisoft and the Division developers,

I am well known for being upfront and honest and I say what is on my mind regardless of what others feel or think of my reply. I am honest and to the point, as a Programmer of many code languages including Game Code I know full well the stress and the pressure Devs are under when it comes to patching a game or creating events for players to play. I do however object to having to pay for Apparel keys because they are either not being rewarded or they are not being dropped.

I get a message on the screen that Apparel Key has been awarded and I go to check and guess what? There isn't a key. What is the point of an Apparel event if the keys are not being rewarded or being dropped by bosses... I am just saying, I know that my comment will annoy those who do not appreciate me being negative about this game but I am not keeping my mouth shut and not saying anything because I have offended or hurt somebodies feelings.

I have a right to be annoyed, I have a right to be angry the whole point of this apparel event is for us to get gear and we can not even do this because the keys are not being awarded or being dropped. So what is the point of the apparel if it is broken? Look nobody understands more than me how difficult it is to create and patch a game it is frustrating and hardware and I appreciate and understand the team is limited and it is only a small team of dedicated developers but if this Apparel Event was broken it should never have been put on, in my opinion, it should have bee delayed. as the keys stopped being awarded after about 5 key for me and I had to spend £8.00 get to buy the Apparel keys which is utterly unfair and it does make one feel as though did Ubisoft do this on purpose? You have to look at this from our side of the table here I am annoyed that I have been forced to buy apparel keys that should have been awarded within the game and they are not. Very disappointing that Ubisoft was not happy at all that I had to buy keys. It has been the worst apparel event that you have created.

about 2 years ago - Ubi-TheBerry - Direct link

Hello there @Hefeydd__ ,

Thank you for reaching out, sorry to hear you're having issues with apparel keys and have had an bad experience with the event.

This issue was already known and a fix has been applied which should have resolved issues with keys not being granted.

Could we please check that you've updated your game and is this still occurring?