Original Post — Direct link

I paid € 20 for premium credits (2000 + 1000free) which I didn't get and the funds from my microsoft account are sent

about 2 months ago - Ubi-Mark. - Direct link

Hello @rejo6,

Thanks for reaching out and I'm sorry to hear that you haven't received your credits.

It usually takes minutes for credits to appear, but in some cases, it might take up to 48 hours in order to process the transaction and receive in-game purchases.

If you haven't received your credits by then, can you please contact our team directly, so we can investigate?

Many thanks and if you have any additional questions, please let us know.