FYI: this is seems like a PLDT issue -- packets go into their network and then race around and around in a loop.
Furthermore our network partner doesn't even directly connect to PLDT so we don't have direct support to even tell PLDT that they have a problem. They're trying, but they don't have official channels to do so.
If you want to complain to PLDT as a customer here's the evidence you'll want to supply:
1) confirm ...Read more
3 minutes ago, patrickflores24 said:
I already sent a ticket with the files of my logs attached in there this is my ID numbe #2696762 hope it helps ^^
Thank you, this confirms it's the same problem again.
I see no support tickets mentioning PLDT for over 24 hours...
On PC: go the launcher settings, "Get Logs", send that to support, list support ticket number here or mention PLDT in your ticket.
2 hours ago, Clydeosaurus said:
What exactly do I need to to put in my support ticket with my ISP if this doesn't load? Cause I tried making one yet they said they have no idea about outages and stuff
in a command prompt run
tracert -d content.warframe.com
If you see the same sequence of IP address listed multiple times in the route it's stuck in a loop and this is why you can't connect to it.
Send the tracert output to the ISP and suggest this is why the website can't be reached and that it's a network problem not a server problem
1 hour ago, RosaMortis said:
@[DE]Glen sir is it okay to use vpn while waiting for the fix?
Yes, should be safe in general. The main concern with a VPN is if you're sharing an IP with a Bad Person doing a Bad Thing you might get caught in the crossfire but otherwise people do it all the time.
Thanks to the MTR from @kichirouhoshino our network partners are investigating a possible routing loop that seems to be occurring in the PLDT network.
If you're impacted, try loading https://content.warframe.com/akamai/sla-test-object.html
If it times out, consider making a support ticket with your ISP -- this link works for everybody else.
4 minutes ago, ChronoJXF said:
I've filed a ticket, under ticket Id #2694185. I hope it helps.
TY but WinMTR is not what we're after here (it doesn't do TCP traces). It is good to know that you're also on the same ISP that people are having trouble with though.
23 minutes ago, MqToasty said:
work for Windows users? I know it does not provide as much information as mtr, but if we just want to check if they can reach the server... (disclaimer: I am unaffected by this outage and the tracert completes successfully for me)
It works but it's not the information we're after (it's also automatically done for you by the Get Logs button in the Launcher)
9 minutes ago, Petroklos said:
Windows users can run that Command with Windows 10/11's Subsystem for Linux.
Make sure that you launch the Console as Administrator.
Nice idea but I'm not quite sure this works properly; I tried and only gives one hop where as a linux server on the same network gives me all intermediate hops.
Best we can tell this is a problem with a local ISP and we might be able to track it down further if someone impacted has a Linux machine that can run a special diagnostic for us (mtr -rbwc 50 content.warframe.com -T -P 443) -- unfortunately there is no equivalent of this test for Windows and our network partners really need this specific mode. If you can help us out please send the results in a support ticket (for privacy!) and list the ticket number here so I can go find it.