AndrewT

Sorry, sometimes it works? That I have no explanation for ...

Can you log into our launcher when run from HOI4 in Steam, which I see you own?  

In no way am I suggesting you do not have this problem.

But for this to be reported to the developers it needs to be able to be duplicated by QA and/or them. I'm trying to establish the scope of the issue here; if indeed it only happens when you are involved then it seems very likely it is not a general game bug, but some local issue. That said, the tests you have now done (thank you for that!) ought to have come out differently if that were so!

Is there any way you can try from a different location, on a different machine?

If you believe it is your Paradox account, can you make a second one with a different email, as a test?  

MisterKrisobg said: I checked my windows firewall and made sure that EU4 was allowed through to private networks

Has to be allowed in Private AND Public.

MisterKrisobg said: I asked my friend what his ...

Read more

MisterKrisobg said: I still have this problem.

Did you check your firewalls, as I suggested?

Is the problem logging into your Paradox account in the launcher within the game, or both?

This is just you having this issue, your friend does not? FYI my Epic edition of the game gets into MP just fine.  

Are you sure this is in the sound system, and not coming from say the fans in the machine?

Has it always happened with this game? Or only since when?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .


Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 10 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more

emagu001 said: Hello,

My game on my MAC book Pro continues to crash to no avail and no solution. Please advise.

In future please make your own thread, rather than "me too" someone else's - your issue is almost certainly different. Thanks.

Has this always happened since you've had the game? Or it was okay up to some point?

After a crash can you run the game, reload the save and carry on? Or what happens/


Please attach here the latest log from the game :

~/Library/Application Support/Surviving M... Read more

Are you sure this is in the sound system, and not coming from say the fans in the machine?

Has it always happened with this game? Or only since when?

Our similar game Crusader Kings 2 is free to play on Steam now. Does it happen there too?  

McLae said: And count this as an AVG bug report.

I'm afraid you'll need to lodge that with AVG! We don't get to log bugs with them.  

Right click on this game in your Steam Library, manage, browse local files. Open up the binaries folder, the ck3.x64 is in there.

In the terminal session navigate to that folder then do:
./ck3.64  

When you run the ck3.x64 executable form the terminal command line, what output do you see?

Please attach here your Documents/Paradox Interactive/CK3/pdx_settings.txt .
From your Documents/Paradox Interactive/CK3/logs/ folder, attach here system.log , error.log

Also in Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  

That is usually an antivirus app getting in the way. You need to make sure all these apps are in its exceptions lists:

ck3.exe (in the Steam CK3-binaries folder)
dowser.exe (in the Steam CK3-launcher folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2022.1/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck with that!  

When you revert game versions like that, you should delete the Documents/Paradox Interactive/CK3/ folder so the older game can write the files and cache the way it needs to. Obviously move valued saves elsewhere first.  

I am sorry but I have trouble understanding what you are telling me here.

So our launcher and game work OK from Epic? But you are having some trouble with mods?

Is that all mods, just one or some?  

In the game launcher please set Display mode to Borderless. THEN go here:

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.

IF that doesn't help, Has the game ever run OK on thi... Read more

isalgueiro said: In the other box (Ryzen 5 5600G) log just stops after the sound devices, without that '*** Sound device' line

Actually there is a sound device line in there?

*** Sound device '2 - Philips FTV (AMD High Definition Audio Device)'

What happens next in my logs is some LUA and Steam stuff then a list of DLCs.

That dxdiag only lists that one sound device - is there none in ... Read more

That looks like a file system access issue. Are you seeing any other errors in the launcher, whether related to mods or not?

Has this always happened for you or it used to work?

What launcher version do you see? Current is 2022.1

And what antivirus app do you have?  

Are you doing this in our launcher, on the Steam Workshop site, or our mod site mods.paradoxplaza.com ?

Either way has it ever worked ? Or never yet?  

Immediately after the next such crash, Please attach here the latest (ONLY!) game log file, from here:
C:\Users\{Username}\AppData\Roaming\Surviving Mars\logs\
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

Plus, DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  

Updates are applied by Steam , Epic or the MS store automatically. If you have the GoG edition you need to get them from there.  

Jammy_Jam said: I put the paradox_launcher_v2 path into my antivirus' exception list,

You need to put the .exe file in the exceptions list, including its whole path. Assuming you are on the current launcher that would be C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2022.1/paradox launcher.exe

You use Avast or AVG I assume?