AndrewT

First I've heard of this issue. Is this just a standard USB mouse or something fancy?

Does it happen in CK2 and EU4 also?

Does it matter if you are in fullScreen or windowed display mode?  

First thing I see is Windows 10 is not completely up to date. Run the Update app and look for a new Win10 version - not a patch or update but a whole new version. Apply that and reboot, run Update, apply everything it finds reboot - please keep doing that until fully up to date.

SamSpam said: Have allowed bootstrapper-v2.exe, Paradox Launcher, HOI4.exe on Windows Defender Firewall.

The firewall can never prevent our games from starting. Rather these files need to be added to the WD Ransomware "Apps Allowed Through" list, unles you use some other AV app in whic... Read more

I've seen that happen when Windows is downloading some large update in the background. If you run Update app does it find anything to apply? If so do that and reboot.

When you say "no other games" does that including our similar games like CK2?

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .  

We are seeing this under the beta launcher 2021.7 . Please opt out of that back to the non-beta one 2021.6  

Good luck with that! I'll be here if we can help any further then.  

I see no reason why the game would not start from the launcher now. Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.

I hope that does it!  

I know it seems like it but the launcher cannot be the problem, as when the game starts it gets completely unloaded.

Not all old versions are still available, as Steam restrict how many betas a game can have.

Other reports I've seen say that the 1.3.1x patches are slower than the 1.30.x patches, and that 1.31.x will not load the DLCs when run from eu4.exe  

Sorry, I thought that question was connected to the G-Sync issue.

I frankly don't know much about G-Sync. Is that something you can ask nVidia about, why a game would or would not be able to use it?  

Slaikkiz said: is the fullscreen just borderless windowed?

That is correct, yes. More modern games are coming out like that, no true fullScreen mode at all.  

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-CK3
- manually delete both the Steam/SteamApps/common/CK3 AND Documents/Paradox Interactive/CK3 folders
- re-install game in Steam, run a Steam Verify when done.
- add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam CK3 or Documents CK3 locations, before installing again.


If those don't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file ... Read more

Unfortunately launcher logs do not record why the game does not start, only launcher issues.

All those .exe files are now in the Ransomware Apps Allowed Through list, is that right? Do you mind if we see a screenshot showing that?

If that's not the issue, try setting dowser.exe , bootsyrapper-v2.exe and Paradox Launcher.exe. to run as the Windows Admin user. And check that ck3.exe is NOT set to run as admin!  

Are you on launcher 2021.6 or the beta 2021.7? I'm starting to see similar reports with the beta in other games.  

This is only when mods are in use, is that right?

If so please check with the User Mods forum here, thanks.  

Yes please.

Assuming it does not launch the game though, make sure you have all these in the WD Ransomware Apps Allowed Through list:

ck3.exe (in the Steam CK3/binaries folder)
dowser.exe (in the Steam CK3/launcher folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.6/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

Good luck!  

I see you've already logged a ZenDesk ticket on this.  

Thanks, but that doesn't help us here as there's no way of connecting those submitted crashes to any particular user. And of course if this is not a game problem, as I suspect, there is nothing the devs can do about it anyway.

Interesting that the symptoms keep changing somewhat. That can point to a hardware problem.

Plus we have some Windows problem preventing all its updates from installing. A bit of a mess all round it seems!

You still have the fans running hard to keep the temps down, is that right? Even with that you might want to get that looked into, as it shouldn't be like that.

Do you have a source of Windows support to get the update issue looked into?  

No apparent errors or problems in those files. Are they from 2021.6 or the 2021.7 beta?

I'd like us to only work on the problem under 2021.6 if that's okay, as I'm beginning to suspect there's a problem with the beta causing the settings issue.

So in 2021.6 you hit PLAy in the launcher and just get the red triangle error, is that right? If so have you now located C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.6/paradox launcher.exe ?  

That's only saying that you had the restart, it doesn't say why. There was nothing else in the viewer in the few minutes before that?  

In that case you are all set to report this to the developers!

Please make a new thread in Bug Reports and attach the problem save file there, and anything that QA need to do to trigger the crash.

Then just put that save aside and try it again when you see new updates come out for the game (probably not until August).

Sorry for that problem!