AndrewT

AndrewT



13 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
There are problems with Gamepass CK3 not loading mods, but I wasn't aware it affected this game too.

You could try the workarounds discussed in this thread though:
forum.paradoxplaza.com

Mods enabled, yet not working after 1.6.0 update.

... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
What do you see in TM then?  
Comment
    AndrewT on Support Forums - Thread - Direct
night4now said: it only started a week ago,
That might coincide with the latest game update. If you revert to 3.6.1 in the Steam betas tab for this game, does it still happen?


night4now said: im ...
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Comment
    AndrewT on Support Forums - Thread - Direct
I am sorry then, I cannot think of anything else to look at here. I think this is an interaction with this game and something in Window sor hardware here, but we so no clues anywhere as to what.  
Comment
    AndrewT on Support Forums - Thread - Direct
No obvious cause in those files. There isn't even a game crash or system reboot recorded in dxdiag, so this is very likely due to something outside the game.

Make sure you unload GeForce Experience before starting the game.


Has it always been the case with this game, or it was okay up to some point?

If you run stellaris.exe directly from File Explorer does the same thing happen?

If you have any of our similar games CK2, EU4 or HOI4, does it happen with them too? If you have none of those CK2 is free to play on Steam now.


Just after the next such reboot, check the Windows Event viewer. Is there any ERROR or WARNING just before the reboot, recorded in there?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run ck3.ex... Read more

12 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
Right click on stellaris.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.
Then in the launcher Game Settings menu, select fullScreen display mode, Vsync off, then cap the refresh rate at 60.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
I don't recall any previous such reports, no.

At first glance it seems like a hardware or Windows issue. Has it always happened since you've had this game?

Does it happen in any of our other games? Games from other publishers?  
Comment
    AndrewT on Support Forums - Thread - Direct
Osiris1975 said: The only way to resolve this is to completely restart the client.
You mean the Steam client here?

In Task manager-processes do you see stellaris.exe still in there, or components of the launcher (cpatch, dowser, bootstrapper)?

I've seen this caused by anti-virus apps in the past - What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

stellaris.exe and dowser.exe (in the Steam stellaris folder)
C:/users/{username}/AppData/Local/Programs/Paradox Interactive/launcher-v2.202... Read more

11 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
CrusaderC4T said: What are the next steps going forward?
Have you yet posted it in Bug Reports anyway? I'll need that to point to.

CrusaderC4T said: Have you had any luck raising the issues with your m...
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Comment
    AndrewT on Support Forums - Thread - Direct
What I mean is, my recommendation was to keep it set to 60 while we work on this, but it is set to 165. Is that because 60 causes a problem of some sort? Or you just want to see a higher fps?

In any case I don't feel we are any closer to seeing why this is happening on this computer. As it only happened with the new hardware, that's where our suspicion should lie, but what specifically I cannot see.

If there is any overclocking set up on this machine, try undoing that.  
Comment
    AndrewT on Support Forums - Thread - Direct
I am sorry, I see nothing to explain this problem with this game in any of the files you've sent in.

I don't really see any way forward other than a Windows Reset or complete wipe and reinstall - a lot to contemplate to get a game going, I know! How do you feel about that idea?  
Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  
Comment
    AndrewT on Support Forums - Thread - Direct
You are right, there is no separate console page for this game (unlike say Stellaris). Whether that is an omission or a deliberate decision I have no idea, I'm sorry.  

10 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
"setting_framerate_cap"={
version=0
value="165"
}

Is there some problem keeping this set to 60?  
Comment
    AndrewT on Support Forums - Thread - Direct
Ouch! I am sorry that happened but it's a pretty clear indication there's a fundamental problem in Windows on this machine. Time for a Reset or clean wipe and reinstall, I'm afraid!

If you are not experienced in such things you might get professional help for that, including making sure you have backups of your irreplaceable documents and photos.  
Comment
    AndrewT on Support Forums - Thread - Direct
Lex3098 said: Okay, thank you for your help. Until Apple comes back, is there a temporary solution?
Not that I'm aware of, aside from the workaround I linked above.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.

Note that you can run eu4.ex... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Is this only in MP, not solo play?

Any mods involved?

Is this the PC or Console edition?  

09 Apr

Comment
    AndrewT on Support Forums - Thread - Direct
That is a shame. I guess we'll have to go back to Apple again and hope they can pin down why 13.3 helped some users and not others.