We all live in the same country, but different cities. Would that have made a difference?
Only if there's weird routing from one of the internet service providers the player is using and how they connect to our servers.
What ISP is the higher ping one using? I can chat with our riot direct team to see if there's anything in our realm of control we can adjust.
Are the players you're playing with located in the same country? When we matchmake we take ping of all parties into account and try to get the closest average server connection.
Custom games may default to the party leader's closest server.
Is there an updated ETA? any problems?
We've started deploying a fix for players moving forward. Still reviewing players whose contract were put in a weird state.
We have a fix ready. We're holding off deploying until we get the servers in a better state (reducing the amount of change at once). We're confirming recovery options. We may have to apply updates to players to grant rewards that are currently behind. The initial fix will cover moving forward. Getting clarity on the remedy for those in the current state --we will make sure you get your rewards, just not sure if it will apply with the fix or if we'll need to run some scripts to apply the rewards to the accounts.
Starting deploying of the fix. Americas/Europe/Korea are all deployed. APAC will be out shortly.
This will fix players moving forward. Some players who play another game may get their rewards resolved, but it looks like we have to adjust previous accounts in a more manual way. We are working to resolve those players' issues, but it may take some time today to make sure they're in a good state.
Will this also fix people not being able to use their free agent unlocks?
I believe it's related.
Fab. I'll standby.
Issue's a bit more complex and AP's taking us longer than initially anticipated.
Server queue is constantly resetting in last few seconds of countdown. You guys need to sort that out. Queueing is fine but resetting the timer at 10 seconds is pure trolling.
It's a rough estimate based on total players in queue and rate of players getting in. If we get into a scenario with the queue not draining properly--such as what we were just seeing, this may happen. In normal circumstances it shouldn't constantly refresh.
We're looking into reports of this now. I'll try to get an update shortly on it, but we are actively investigating.
We have a fix ready. We're holding off deploying until we get the servers in a better state (reducing the amount of change at once). We're confirming recovery options. We may have to apply updates to players to grant rewards that are currently behind. The initial fix will cover moving forward. Getting clarity on the remedy for those in the current state --we will make sure you get your rewards, just not sure if it will apply with the fix or if we'll need to run some scripts to apply the rewards to the accounts.
Any idea when APAC will be back up? I'd like to have at least one game today before sleeping... I've waited all day to play.
Not one I'm 100% sure. Within the hour, hopefully.
Restart is done. There will be a login queue while the rush of players start hopping in.
We're seeing some players get stuck in the login queue. We will reset the queue and increase the rate.
interesting how NA is working fine with some minor problems and eu has big problems. yea, login que jumping from 150 to 700 seconds
EU's in peak and NA's in early morning. Scale of issues will impact differently with a vast difference in player size.
Any kind of rough ETA on that? I'd love to actually be able to play one of the agents I main lol. I do really appreciate all of your communication though, it's great to see from Riot as always.
If things go well, we should be able to apply in the next hour or two, but we're going to be heavily monitoring the shards after the restart and matchmaking adjustments.
We're currently working on an emergency restart to fix a scaling issue now. We hope this will be brief and can get you all back in game. Apologies for the impact! We are working to resolve as quickly as possible.
Restart is done. There will be a login queue while the rush of players start hopping in.
Is there any place were you guys share information like this with everyone?
Theres nothing about this on playvalorant.com or twitter.com/PlayVALORANT.
Would be nice not having to search through all those reddit posts in the hopes to find a dev reply.
Usually we dual post on the twitter and on the status page. I was in the middle of troubleshooting and missed making the request earlier. Should be on there at the moment.
is there an update on the agent progression issue?
We have a fix that we feel should resolve it. We'll be applying it after we recover general stability again.
will you also be fixing the issue with the battle pass?
Yes, but we will probably apply that fix shortly after we get confirmation that the service is back in a stable state. We're reducing the amount of changes at the same time to make sure that we don't put ourselves in a worse state.
SEA server is also affected
We've reduced game starts in SEA to try to recover without a full restart for the moment.
We're looking into some issues across several of our games servers. We're currently restarting our EU servers and are investigating reports of issues in the other shards.
Does this include error 7? Your page says my account might be suspended but I never played the game before. Anyway I appreciate the response!
I would wager that errors during this time are related to the downtime. Not sure why 7 would be popping up, but it's likely that it's failing to initialize properly.
We're currently working on an emergency restart to fix a scaling issue now. We hope this will be brief and can get you all back in game. Apologies for the impact! We are working to resolve as quickly as possible.
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