BioCamden

BioCamden



03 Feb

Comment

Originally posted by ThorsonWong

Pinging u/BioCamden and u/BenIrvo because I forgot earlier.

Hey Thorson thanks for tagging me and for the great info and report here. We were able to take a look at this yesterday and got it reproduced. We’ll be looking to fix it as soon as we can.


02 Feb

Comment

Originally posted by Danknoodle420

Apologies for dragging you into this. Didn't really notice the flair until now. Thanks for all the help you have provided though.

Great support though. Shows the love you guys have put into the game. Let's hope EA didn't spoil too much.

All good! I know you're just trying to play and enjoy the game. I'll dig into it and see if there is any more info I can provide.

Comment

Originally posted by Danknoodle420

Thank you for taking the time and replying but it seems that thread pinpoints amd phenom II and X4 as the culprits yet I have an Intel I5-8600k. I was able to play Saturday during the vip demo, I skipped Sunday due to the rubberbanding.

I was given an update a few days ago as everyone else was. Yet today, when I tried to launch the game for the first time during the open demo weekend, I run into the same issue I had at the start of the vip demo.

The previous troubleshooting customer support did not alleviate the issue so I conceded to the game. The next day I decided to give it another go and it opened first try and I was able to launch the game for the rest of the Vip demo. I work this weekend so I didn't have a chance to try and launch yesterday but I decided to hop on today before I end up sleeping and I run back into the same issue.

Customer support was no help so I figured maybe asking a member of the community feedback team could help. If not, maybe th...

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Hey Danknoodle, yeah unfortunately I’m not really a community manager and I’m less involved in tech troubleshooting side. My expertise and responsibilities are as Development Manager for the combat and creatures teams. I’d suggest keeping an eye on those forums and trying to get an expert there, or reaching out to the community managers there.

Sorry I couldn’t be more help.

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Originally posted by Fried_Fish_Filet

Are you planning on making any changes for temporary internet disconnections? My internet will cut out for literally under 2 seconds and it completely kicks me out of the game, and roughly 25% of the time the rejoin group function doesn't work. I know the simple answer is to get more consistent internet, but i'm already on a fiber connection using Ethernet so there isn't much beyond that I can do.

Well the fix there should be encompassed in the rejoin expedition function working properly. If there are issues with that feature (which there appear to have been in the demo) we’ll do what we can to look into it. Did you have more in mind outside of that?

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Originally posted by Stuart267

Seems to happen when other players join instance or mission you are in.

Health bar halves then you get player joined notification

That’s good info, thank you Stuart

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Originally posted by TrendK

u/biocamden

While playing the stronghold i tend to get some frame rate drops. This happens at the part where you're fending off the infinte waves of spiders.

Also, when i complete an expedition instead of going back to Ft. Tarsism it boots me to the title screen.

Most people are thinking your demo build is the actual version you'll be releasing. Think you can go on the other megathread and shed some light on the difference between this build and the launch one?

Hey TrendK! Appreciate the heads up and the report. I’ve mentioned it before but I’m not sure I can give more exposure than Ben, Darrah, or Gamble have covered in terms of the differences between demo and release (https://twitter.com/biomarkdarrah/status/1086663802043559936?s=21).

Really it’s just reiterating that we’ve had 6-8 weeks of bug fixing, performance optimization, and other quality of life improvements since then. There will of course still be things we need to fix after launch, but holistically it will be different and improved.

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Originally posted by corrupt_undead

I reported this issue last weekend as well, but I am still having major issues with dark areas of the game being way too dark. I have my computer monitor calibrated at a 6500K White point, 160 cd/m2 Luminance, 2.20 Gamma and a balanced contrast radio.

A good example of the issue I'm having is at the beginning of the Tyrant Mine. When flying through the cave everything goes completely black to the point that I can't see anything. About 90% of the time I just end up slamming into walls and have to feel my way out. This also holds true during the portions of the mission where I have to swim. Once I hit the water I basically can't see anything.

Additionally, I have tried multiple different calibrations on my monitor to try and counteract this, and I've tried adjusting brightness in game (including turning it all the way to the max), but nothing helps. This is also the only game I have this issue with.

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Hey corrupt, thanks for the report and the details. I’m largely not familiar with our video/graphics settings but you may want to try adjusting some of those as well outside of just the brightness. I also had some change in colors/brightness when I swapped between full screen or windowed mode. Otherwise hit UI the forums to see if they can offer more troubleshooting tips.

https://answers.ea.com/t5/Anthem/ct-p/anthem-en

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Originally posted by PsychoticHobo

Many enemies have attacks that stagger/stun you. The problem is you can't evade (or even really move) while being stunned, so if another attack comes in that stuns you, you have no way to deal with it and it's just a vicious, prolonged cycle of not having any control while being pummeled.

This is especially apparent during the 2nd mission of the demo, fighting the walker tank (Escari? I think it's called) it shoots a barrage of missiles that just root you in place. The missiles can be dodged and if you watch the enemy you can expect them, which makes it okay that the attack is very punishing...but having a complete lack of control and counterplay is a very unfun way to be punished.

So is it the specific scenario of creature attacks while flying? Most of that was definitely an intentional design decision. Our creatures don’t want you in the air, that’s where you have the advantage. Frost wolves will freeze you down, Heavy Scars will Fire you down, snipers, elementalists, etc.

The only stun locking I experienced was the Luminary and the Tyrant Queen which have telegraphs before these lockouts to give you a window to evade. We can always tweak/tune these if they are too punishing but so far this is the only feedback I’ve heard.

This also should be far and away the exception and not the rule to your general flight experience.

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Originally posted by Khiell

https://answers.ea.com/t5/Technical-Issues/quot-Connecting-to-Online-Services-quot-is-still-a-problem/m-p/7411907#M6469

I'm on the forum too so I create my own topic. Can you help me getting in touch with someone that can help me now ?

Hey Khiell no I’m sorry that is all managed by the Customer Experience team. I just try to help do air traffic control where I can and point folks to where they can get help, or answer what I can if I know it myself.

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Originally posted by rhadiem

I heard we are getting gender specific options for Storm and Interceptor, is this true?

Nope, the Javelins are as-is.

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Originally posted by Diribiri

Hopefully more keybind options too? I'd love to be able to stop space bar from cancelling hover, because I impulsively tap it and it's a bit of a pain during combat since I just have to do it.

Cancelling hover I believe is tied to jump, so if you rebind jump off of spacebar it should work.

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Originally posted by m10594f4293

no hold options like that are to hard for me to use on a controller

When you say you keep getting stun locked, can you describe exactly what’s going on?

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Originally posted by Fahn414

/u/BioCamden

crashed in the stronghold while carrying the last artifact towards circular platform. Logged back in and the artifact disappeared so my group was not able to continue the stronghold, since we were unable to pickup and place the artifact(it was nowhere to be found)

edit: on PC

Thanks for the report Fahn, I’ll pass this on to the team. Appreciate the details provided.

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Originally posted by Khiell

(PC user) VIP demo have had this very same issue and it's still a thing.

/u/biocamden /u/BenIrvo can you help us ?

On Twitter Mark Darrah try to help but...

https://twitter.com/Rynehawk/status/1091383240005439489

As far I can tell it's not a NAT PunchThrough issue for me (change my network topology, create my own NAT/PAT rules, etc...) but a conflict with another program maybe.

Hey Khiell, unfortunately I’m not able to troubleshoot technical issues like the one you’ve described. Please check out our Anthem forums (https://answers.ea.com/t5/Technical-Issues/bd-p/anthem-technical-issues-en) or contact Customer Experience at https://help.ea.com/en/anthem/anthem/.

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Originally posted by xenofei

So Ice Storm is a priming ability for the Storm. It's supposed to have a recharge (cooldown) when used--however, it seems that you can abuse the ability by not letting it continue once it comes close to the ending burst. Once you count 5 bursts (at least with no ability modifiers), you can stop and then re-cast the ability.

This makes it to where the Storm can infinitely freeze enemies without shields in-place and ignore the recharge rate--setting a ton of enemies up for countless combos.

u/BioCamden Is this intended, or am I looking at it too hard? Might need to be re-balanced in the future.

Thanks for the report Xenofei! This is something that we have already adjusted and addressed since Demo. It was certainly unbalanced.

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Originally posted by Danknoodle420

Had this same issue last week...

When I start the game I just closes itself out with no error.

Last week the problem seemed to fix itself. This weekend the problem is back and yet again I am unable to play.

I really hope launch doesn't do this shit to me.

u/biocamden

I'm only tagging so I can possibly get some help.

I emailed support last week when it was doing this same thing and their "troubleshooting" steps ended in me doing a full reinstall of origin which screwed me because I have really bad internet. The entirety of the troubleshooting tips did not help so I gave up. A day later I tried launching it and it worked the next 2 days. Now, we are back to the same issue I dealt with once already.

E: let's get this comment thread up voted for visibility. Seems a lot more people are having this issue than I thought. I figured it was an isolated incident but it seems to be further stretched than previou...

Hey Danknoodle appreciate the tag but I’m not really qualified to give technical troubleshooting to get the game running. I went ahead and searched for your problem and I found some forum posts related:

https://answers.ea.com/t5/Technical-Issues/Anthem-Demo-is-only-for-SSE-4-1/td-p/7371355

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Originally posted by ImpressivePound

/u/biocamden , any insight on this one?

Hey Impressive, we have seen reports of this one. Though I don’t know if I have seen it in any recent builds occurring. Certainly not intended

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Originally posted by uruziel

Thank you for hard work. I am really looking forward to play Anthem full release. Mainly it is because when I was younger back in 90s there was an Anime on TV, i believe it was called Tekkman Blade, guy was fighting monsters in mech suit, I remember I did enjoy watching it a lot, now I can do that in Anthem which is great!

That’s awesome uruziel, I’ll have to check that show out.

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Originally posted by Starfire013

What's the effect of having response high vs low? Does having it high mean less acceleration or more acceleration?

Flight Mouse Precision Precision involves differentiating slow from fast mouse movements.

Low: Cursor movements are treated the same (no acceleration) regardless of input speed.

High: Mouse input over the same distance will move the cursor less for slow movements and further for fast movements.

Flight Mouse Response Response involves cursor movement based on its relative location to center.

Low: Less acceleration for cursor movement based on relative location.

High: When the cursor is near center it moves more slowly, and near the edge of the flight box it moves faster for the same input distance.

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Originally posted by m10594f4293

everytime i try to fly I get stun locked in place lol. Any chance that'll be toned down.

Are you using the hold-to-fly option in the options menu?