When attempting to log in a white screen appears that I can’t get past. But to other players I appear in the lobby. I can hear them and they can hear me but I get just a blank white screen. This is while playing on PlayStation 4.
Heya! Can you try and restart the game and then see if you still get it? It should be fixed now.
Hey u/alexia420x and u/ghostikins this should be fixed now. Just restart the game and float on in to the new Island!
Hey u/BroodTeacher174! This should be fixed now. Restart your game and you should be good to go!
Heya, everyone! If you are experiencing this same issue can you please select to report a bug so we can grab your logs and look into this? Please let me know if you do. Thanks!
Heya u/SpoookyGouda! Not an ideal solution but if you delete the game and then download fresh it should fix this for you
I tried again and it is working now
Thanks for confirming!
I have the same issue did the one color dash did the 1st mvp room did tiny town then went to do the bumper car color dash and collected the shoe left didn’t have the shoe collected and now no progress saved and it keep saying I’m in a non active island version and progress will only save locally
Reaching out
Hey u/gentlecat2210 I am going to reach out to you to grab some details. Thanks!
Hey u/superdill14 what are the issues you are encountering?
Hey u/VTEC_Smart_Car when you collected the shoe did you pick it up?
I collected the shoes but i got no progress for it
Hey u/icecoldcoke319 Did you actually pick up the shoes?
Hey u/The_Zoink did you pick up the shoes?
Hahahaha! This had me laughing so much. I definitely have a love/hate relationship with the raptors.
Congrats! Even the RAF rewards, very nice.
Congrats! I still haven't caught one and you have inspired me to go fishing in Fortnite today.
I did and it made me create a new account for him.
Thanks for the link
Yeah, that means the Switch account is 'headless' and attached to an Epic account that does not have an email attached or Epic display name attached.
If his account is on Switch have you tried logging in to the site by selecting to log in through Nintendo Switch? Try that and see what happens. It may be that the Switch got disconnected.
You can reach out to Player Support here https://www.epicgames.com/help/en-US/epic-accounts-c74 - scroll to the bottom and select 'Contact Us'
Heya! As u/RyyFNM said, you can switch this off by heading into settings, selecting Video, and then adjusting the 'Quality Presets' option. When you do this you will need to restart the game to see the change take effect.
You should update. They often contain security and privacy improvements that are important for you. If you experience any issues after updating let me know so I can pass it on to the team.
I would but the account is under my dad's email
You can reach out to Player Support without using your dad's email. You could contact them with a different email address but, you will need to verify account ownership if you reach out to them without logging in first.
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