EA_Darko

EA_Darko



06 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

Great to hear that @Mahiro55.


Enjoy your gaming.

Darko


05 Jun

Comment
    EA_Darko on Support Forums - Thread - Direct

You can attach it still @replurki but the fact that it works when connected to your phone but not when using your router points to the issue being related to your router or network. If  you have tried all the steps in the connection troubleshooting steps and powercycled the router then it's no harm speaking with your ISP to see what they suggest.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

I have seen that error message before @Sp4ceB4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-P...

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    EA_Darko on Support Forums - Thread - Direct

I have seen that error message before @Sp4ceb4lls. Users in this thread found a solution so if you have a little time can you go through the steps in the accepted solution to see if it helps: https://answers.ea.com/t5/Technical-Issues/Apex-error-code-leaf-P...

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Comment
    EA_Darko on Support Forums - Thread - Direct

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

When an issue such as this appear we need to troubleshoot them @uJamBo. I've been playing Apex Legends on and off throughout the day and not see any issues. If you are seeing an issue then we would ask that you go through the troubleshooting steps I posted above and share your UO Trace with us. Generally, if there was an issue with the servers it would affect everyone and not just a few. As the number of reports is so low we need as much information as possible to investigate.  


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

That it works when connected to you phone would point to the issue being with your router @replurki so the first thing to do is powercycle your router which is literally just plugging it out for a couple of minutes. If after that the issue remains then it is no harm speaking with your ISP and explaining the issue to them to see what they can recommend. 

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace you ran when you did the troubleshooting steps @jacobcuh? This will allow us to take a look at your connection. 


Darko

Darko.png
Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues.

 

Can you all check your in-game settings to see if there is an option there to change the language to your preferred one?

 

If not, can you change your systems default language to reflect the language you want in-game and then launch the game to see if it updates to your prefered language?

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey all, sorry to hear that you are having issues.

 

Can you all check your in-game settings to see if there is an option there to change the language to your preferred one?

 

If not, can you change your systems default language to reflect the language you want in-game and then launch the game to see if it updates to your prefered language?

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @BaltasVarlius and @SteamyTrash the team are aware of this issue and working on a fix.


Thanks for your patience while we look into this.


Darko

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @BaltasVarlius and @FkinSpread the team are aware of this issue and working on a fix.


Thanks for your patience while we look into this.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a...

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Comment
    EA_Darko on Support Forums - Thread - Direct

It sounds like you may be having issues with your connection @Bakki87. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Considering all the steps you have done @replurki I would assume that this issue is related to something on your network or router stopping you connecting. 

Can you try setting your phone as a hotspot and see if you can connect through it?

 

Can you grab us a UO Trace so that we can take a look at your connection: ...

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    EA_Darko on Support Forums - Thread - Direct

Hey @Jax_Dinggggggggg please stop spreading misinformation. Installing APEX Legends will not install any malicious software on your system.

Darko


30 May

Comment
    EA_Darko on Support Forums - Thread - Direct

You should be able to transfer your games across without much bother @stormster_1.

 

I've done it on the past when I was reinstalling my OS and didn't want to redownload over a terrabyte of games.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace that you ran when you did the troubleshooting with us @MikeOxFirm?


Darko


29 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Glad to be of help @CaoNiMa-DF21.

Darko