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EA_Illium

EA_Illium



04 Feb

Stuck in matchmaking 2 players in queue

Comment
    EA_Illium on Support Forums - Thread - Direct
@MADDER_RED95 To confirm when you queue up for a match it only shows 2 players available? Is this in any game type/mode? Illium.png

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the client s game account has been banned for no reason apex

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Kashiwagii-Eri 

 

We would be unable to assist with Bans on the forums you would need to get in contact with our TOS team here. If you have further questions about Bans you can check out our ...

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Cannot see crosshair

Comment
    EA_Illium on Support Forums - Thread - Direct

@Nabuch0 Can you try disabling adaptive supersampling? 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

03 Feb

Revenant Hitbox Adjustment

Comment
@CompleatBeet Thank you for the feedback! I can share this with our team.
Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

apex legends stuck in repairing

Comment
    EA_Illium on Support Forums - Thread - Direct
@utmoako Do you have any secuirty software running on your device you can try to disable or allow Origin and Apex through, also to confirm do you have any windows prompts? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'L... Read more

Apex Legends didn’t give me the promised content!

Comment
    EA_Illium on Support Forums - Thread - Direct

@makayleeplo For clarification, you will get Coins and Crafting material as you progress through the Premium BattlePass, if you completed Season 7 and noticed you are not getting any currency you will need to reach out to an EA Advisor for further assistance. For confirmation however did you get the other rewards, or is anything else missing. 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level... Read more

High latency fluctuations on Singapore servers

Comment
    EA_Illium on Support Forums - Thread - Direct
@RainBowColt8649 Did this start with Season 8? which platform are you on?

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for ...

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Stats not properly showing wins

Comment
    EA_Illium on Support Forums - Thread - Direct
@iEnVy_FeArLeSs Which platform are you on? Have you tried restarting the game or getting through another math to confirm if your states change? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts...

LOBBY LAGGING AND AUDIO CUTS WHEN SWITCHING GAME MODES

Comment
    EA_Illium on Support Forums - Thread - Direct
@FoIIi9 Which platform are you on? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Steam Store

Comment
    EA_Illium on Support Forums - Thread - Direct
@ThiccQuta Are you getting an error message, or what happens screen when trying to purchase via the Origin Store? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

02 Feb

Reporting someone on PlayStation

Comment
    EA_Illium on Support Forums - Thread - Direct

@Pezolution To confirm can you go through the steps here, and see if you are able to report?

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Hierloom

Comment

@Freddyfaz83 Currently you can get an heirloom every 500 packs, however, you still have the chance of getting one between pack 1-500. Opening packs is the only method of getting heirloom aside from getting them in events. 

 

You do get a certain number of packs from ...

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Apex ranked

Comment
@BlueThunder1254 If you were in a match and received a notification like the one provided, it's possible you went past a time as the game was switching to the new season.

From here you would want to play in the new season, in order to unlock new rewards. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

01 Feb

Apex Legends keeps crashing my pc when launched

Comment
    EA_Illium on Support Forums - Thread - Direct
@Ryan_Rockstar000 Some great suggestions above, from here please differently close/quite out of vanguard then try to launch apex on either Origin or Steam, which you currently have it installed under. The two anti-cheats (vanguard and easy) don't play well with one another and we have seen similar reports when both get ran at once.

Let us know if you continue having issues after going through everything. Illium.png

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200ms Latency, sometimes 50ms

Comment
    EA_Illium on Support Forums - Thread - Direct
@The_Bro2021 Excellent glad to hear this has cleared up, if anything changes don't hesitate to post. For now, going to mark this post as resolved.
Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button...

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28 Jan

Live chat unable?

Comment
    EA_Illium on Support Forums - Thread - Direct
@wencrows Thank you for updating us, I can share this with my team. Glad an option did allow you to get through! - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

27 Jan

Only says player

Comment
    EA_Illium on Support Forums - Thread - Direct
@Journey_Gaming1 We have been receiving multiple reports of this, and has been shared with our team. Once there is an update I will post here about it here. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Live chat unable?

Comment
    EA_Illium on Support Forums - Thread - Direct
@wencrows Can you create a new case and select: Apex legends > (platform) > Manage my Account > Hacked Account > Select contact options.

Let me know if you see chat or what options you are given. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

200ms Latency, sometimes 50ms

Comment
    EA_Illium on Support Forums - Thread - Direct

@The_Bro2021 For a path ping you will want to use the 'mtr' command ( you can add options but I would just let it run without, you can find more details here)

 

Command: (should look like ...

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26 Jan

Live chat unable?

Comment
    EA_Illium on Support Forums - Thread - Direct
@wencrows Live chat is currently in operation, which options are you selecting for case details? Can you try clearing your cache/history and checking again? - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.