EA_Kent

@Alphalander07 

Thanks for following up and letting me know! 

Can we also try changing the DNS on your PS4? I've seen some cases where that can help with similar issues. You can change the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable...

@Bararuku 

There's an option to change it at the title screen. On PC if you hit TAB at the title screen it will open the datacenter menu, or you can click the button down at the bottom. 

/Kent

@Blewidescorpio 

Ah, I see. That's definitely possible. Were you able to test it with a different cable, or is it the actual port on the controller that's loose? 

/Kent

@dieanotherday75 

No worries! Thank you for following up with me. 

Can we try setting a different DNS in Windows to see if that helps? I've seen some cases where that can make a difference. You can update the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the ...

Hi @LaWendySulca, 

There are some other steps we can try which may help with the code:net errors you've been seeing. 

A good starting point is the basic connectivity steps from the EA Help website. If the same thing keeps happening ...

Hey @CupcakesNRainbow, 

Is it just those particular Legends who are locked after you started playing through Steam? You didn't lose any others that you had previously purchased? 

/Kent

Hi @InfinityDreads, 

That's a pretty weird one. Have you had the chance to try reinstalling the game to see if that makes any difference at all? 

/Kent

Hi @Blewidescorpio, 

Have you tried starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running that might be interfering with the controller that could help get around it. 

You can find more details on how to set up a Clean Boot over at the ...

Hey @Cryptic_Aiim, 

Usually this happens because there's something preventing Apex Legends from writing to the files where it saves your settings changes. Have you checked to make sure there's an exception for Apex Legends in your security software? 

/Kent

Hi @Bararuku, 

Which datacenter are you normally connected to? Have you tried switching to any others to test and see if that makes a difference? 

/Kent

Hi there, 

Since this is an old thread that has been inactive since last year I am going to lock it to prevent further necro-posting. 

I'm afraid there is no cross-platform progression for Apex Legends. We don't have the ability to transfer progress from one platform to another. 

/Kent

@FillmoreLove 

Thanks for following up!

When you have the chance can you post a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thre...

@assassin0831 

Got it, thanks!

Can we try running through some troubleshooting to see if we can help fix this here? When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website first...

Thanks for the updates!

Can we try running through some connection troubleshooting to see if we can help stop this from happening? A good place to start off would be with the basic connectivity troubleshooting steps from the EA Help website. 

If you're still running into the same issues after that check out the ...

Hey @SpiderRockstar, 

Valkyrie is currently disabled in the Firing Range while the Apex Legends team is working on fixing some issues. Once the issues are fixed she should be available again. 

/Kent

Hi @assassin0831, 

Is this only happening if you're in a squad, or does it also happen if you're playing solo? 

/Kent

@FillmoreLove 

Got it, thanks!

Have you had the chance to try repairing Apex Legends to see if that helps at all? If you're using Origin you can right-click on Apex Legends in the game Library and click the Repair option when the menu pops up. 

If you're using Steam please try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the files over at the ...

Hi @KillerNight124, 

Which datacenter are you normally connected to? Have you tried switching to any others to test and see if that makes any difference? 

/Kent

Hi @SEE-Icey, 

Thanks for the reports!

This is something the Apex Legends team has been investigating. It was added to the Apex Tracker recently. I'd r...

Hey @Alphalander07, 

I'd like to try out some troubleshooting to see if we can help with these disconnections you've been seeing. 

When you have the chance I'd recommend starting off with the basic connectivity steps from the EA He...