EA_Kent

@FatelessSouls 

Ah, I see. Thanks for following up and letting me know!

There are a few other things we can try if this is connection-related. A good place to start with troubleshooting is the basic connectivity steps from the EA H...

Hi @NeyeeN, 

Was there a specific level reward that you didn't get, or have you just not received any of the rewards at all? 

/Kent

@DHarms05 

Nice! Thanks for following up and letting me know. I'm glad to hear it helped. 

/Kent

Hey @Aayeman1, 

We should try running through some troubleshooting to see if we can help stop these disconnections you've been seeing. 

When you have the chance please try running through the basic connectivity steps from the EA Help websit...

Hi @xun96, 

If you're still not seeing the coins or crafting metals on your account I'd recommend getting in touch with the EA Help team so they can take a look. I'm afraid we can't really help with missing content here on Answers HQ. 

You can find more details on how to set up a case with them over at the ...

Hey @jaffacakethehutt, 

For account issues it would be best to reach out to EA Help so they can take a look. I'm afraid we can't really help with account-related issues here on Answers HQ. 

You can find more details on how to set up a case with them over at the EA Help website. You can ...

@antania1 

Glad I could help! 

/Kent

@McLuvinALOHA 

I appreciate that. Let me know what you find out!

/Kent

Hi @Wah1n, 

I'm afraid we can't help with missing content here on Answers HQ. When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the EA Help website. If you p...

Hey @antania1, 

If you click on the box above the Ready button it will open up the menu where you can choose different game modes. Up at the top left you should see a box that says Training. If you click that you should be able to go through the Training again. 

/Kent

Hey @HsDxDBobo, 

Were you able to try any of the suggestions that were shared in this thread? Are you still seeing the same visual issues afterward? 

/Kent

Hi there, 

If you're still not seeing those coins please get in touch with the EA Help team. They should be able to help out with that, but missing content isn't something we can look into here on Answers HQ. 

If you need more info on how to set up a case with them check out the links in my post from earlier in this thread. 

/Kent

Hi all,

Since this is a pretty old thread that wasn't updated in quite a while I'm going to lock it to prevent further necro-posting. 

If you need some help with a similar issue please create a new thread, and we'll take a look. Thanks!

/Kent

@PenguinLord355 

You're welcome!

Thanks for following up and letting me know. I'm glad to hear you were able to play! 

/Kent

Hey @McLuvinALOHA, 

I wonder if there might be an issue with one of the datacenters on the way between your home network and the servers. Have you tried reaching out to your ISP to see if they're aware of any issues? 

/Kent

Hey @McLuvinALOHA, 

Even on a high speed connection there are other factors that can lead to packet loss. We should try running through some troubleshooting to see if we can help get this fixed. 

When you have the chance I'd recommend starting off with the ...

@AStR0LLaS_S

I wonder if this might be a driver issue. Can we try reinstalling the audio drivers to see if that helps? For more info on how you can reinstall them check out the Microsoft Support website. Look for the section that says Fix your audio drivers for more details. 

Pleas...

Hey @foremostwolf, 

This should fix itself after a bit if you keep playing solo matches. It may take several before the ranks sync back up. 

/Kent

@AStR0LLaS_S 

Got it, thanks!

It's definitely weird that it's only happening with Apex Legends. Do you have any other audio devices connected to your PC? If so, can you try disconnecting them to test and see if that makes any difference? 

/Kent

@u_guys_Suuck 

Ah, I see. Thanks for following up and letting me know! I'm glad you were able to figure out what happened. 

/Kent