EA_Kent

@AStR0LLaS_S 

Thanks for giving it a shot!

What type of mic are you currently using? Are you running it through a mixer? 

/Kent

@u_guys_Suuck 

Thanks for following up!

When you've got the chance can you check to see if the Mono switch is active in Windows? Open up your Windows Settings, then click on Ease of Access. Click Audio on the left side of the window and see if the toggle is currently active for Turn on mono audio. If it is active, try disabling it and see if that makes a difference. 

/Kent

@DraculasHoe 

Thanks! I appreciate the info. 

What happens if you set up a Clean Boot on your PC before you launch Apex Legends? If there's anything else running that could be related to the crashes that might help to get around it. 

You can find more details on how to set up a Clean Boot over at the EA Help website. Once you've...

Hey there, 

Since this is a really old thread that hasn't been updated in a long time, I'm going to lock it to prevent further necro-posting. 

I'm afraid that refunds are not something we can look into here on Answers HQ. I can only suggest contacting the EA Help team to see if a refund is possible. If they are unable to refund the purchase it just may not be something they're able to do in some cases. 

/Kent

Hi @bafritzz, 

I see this happen sometimes whenever there's a rank reset. If you solo queue for a few ranked matches it should sync the ranks back up eventually. 

/Kent

Hey @shahzar1998, 

Let's try out some troubleshooting to see if we can help with the freezes you've been seeing. 

When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help websi...

Hey @banosaur, 

Thank you for the report!

This is something the team is investigating. It's been added to the Apex Tracker. I'd recommend keeping an...

Hey @DraculasHoe, 

Where in-game has this been happening? Does it happen at a certain spot, or is it just totally random while you're playing Arenas? 

/Kent

Hey @KimberlyNumbaOne, 

This is a pretty old thread that hasn't been updated in some time, so I am going to lock it to prevent further necro-posting. 

I'm afraid we don't really have a way to help with ALGS here on Answers HQ. I'd recommend sending an email to [email protected] if you have any roster questions. 

/Kent

Hey @giancloud763, 

Which platform are you playing on? 

/Kent

@viziuq 

I understand that it can definitely be stressful when something like this happens, but I'm afraid this isn't something we can help with on Answers HQ. 

If the account has been banned please reach out to the Terms of Service team if you haven't already. They will review the account and determine if the ban can be lifted. You can find more details on how to set up a case with them over at the ...

Hi @AStR0LLaS_S, 

Does this still happen if you start your PC in a Clean Boot before launching Apex Legends? If there's anything else running that could be interfering with the mic that might help get around it. 

For more info on how to set up a Clean Boot check out the ...

Hey @LightningLion500, 

The code:net and code:leaf errors usually mean that the connection has timed out. I know disconnections like this are pretty frustrating, especially if you wind up getting an abandon penalty. 

I'd like to try out some troubleshooting to see if there's anything we can do to stop this from happening to you again. When you have the chance please try running through the ...

@viziuq 

I'm sorry, but we don't have a way to look into issues like this on Answers HQ. Please reach out to the EA Help team so they can pull up your account and take a look. 

/Kent

@Wizeau 

I get the frustration, but I'm afraid I don't really have an answer. It was just an unfortunate side effect of the fix that went in place. 

/Kent

@ExuberantRaptr 

That's good to know. Thanks for sharing! 

/Kent

@Neonlobs12 

Do you have any other devices connected besides the mouse & keyboard and this controller? If so, can you try disconnecting all the other devices to see if that makes any difference? 

/Kent

@Appiaah 

That's good to hear! Thank you for following up and letting me know. 

/Kent

@Pepijnzz 

Did you earn any RP during those matches? Sometimes it doesn't actually happen until your RP goes up, from what I've seen. 

/Kent

Hi @Wizeau, 

This was a side effect of the issues that were recently happening. When the issues were fixed, all the equipped items for every account were reset. I'm afraid you would have to re-equip the items, but it should just be this once. 

/Kent